Customer Service Administrator

TAG Hardware Ltd; Surrey; On-site; CAD 28,000 - 40,000; Part time

Benefits offered by this job

On-site gym

On-site parking

Flexible part-time hours

Competitive pay

Job summary

TAG Hardware is seeking a detail-oriented, customer-focused team member for a part-time contract in Surrey, BC. The role runs October to December 2026, about 20 hours per week with potential for more based on business needs.

Responsibilities include processing orders in Syspro, handling customer inquiries, invoicing, and data management. You will collaborate with sales, production, and shipping, ensuring timely and accurate operations.

Qualifications

• Detail-oriented with accurate data entry.
• Excellent customer service and written/verbal communication.
• Experience with Syspro ERP and Excel/Google applications.
• Customer service or shipping/receiving experience preferred.
• Ability to manage multiple priorities and meet deadlines.
• Professional demeanor with internal and external customers.
• Self-starter who works independently.
• Analytical and thoughtful with good judgment.

Responsibilities

• Process customer orders in Syspro, generate production jobs and WIPs.
• Serve as main contact for customers on product inquiries and order status.
• Prepare and send invoices to customers promptly.
• Maintain data management and reporting, including order tracking.
• Coordinate with sales and production teams.
• Provide overflow support for shipping documentation and logistics as needed.
• Maintain professionalism and build positive customer relationships.
• Support general office operations and administrative tasks.
• Perform additional duties as required.

Skills

Attention to detail

Customer service

Communication

Multitasking

Independence

Problem solving

Tools

Syspro ERP

Excel

Google Workspace

Job description

At TAG Hardware, we believe great hardware does more than organize a space-it creates possibility. We design and manufacture premium, coordinated hardware systems that help designers, dealers, and closet professionals deliver beautiful, functional spaces their customers love.

Based in South Surrey, BC, our team brings together design, manufacturing, operations, sales, and corporate functions under one roof.

About the Role

We're looking for a detail-oriented, customer-focused team member to join us on a part-time contract. This role is a great fit for someone who enjoys keeping things organized, solving problems, and working collaboratively across teams.

• Contract Position: October - December 2026, with the possibility of extension.
• Hours: Approximately 20 hours per week, with flexibility and the opportunity for increased hours based on business needs.

What You'll Do:

• Accurately and efficiently process customer orders in the Syspro system, ensuring timely order entry, order confirmations, and generation of production jobs and WIPs.
• Serve as the main point of contact for customers, responding to inquiries related to products, order status, pricing, and issue resolution.
• Prepare and process invoices to customers in a timely manner.
• Maintain accurate data management and reporting, including order tracking and data entry using Excel.
• Communicate effectively within departments, including sales and production teams.
• Providing overflow and backup support for shipping documentation and outgoing logistics as required.
• Maintain a high level of professionalism and build positive customer relationships by acting as a reliable "go-to" contact for customer ordering needs.
• Support general office operations, including answering telephone calls, greeting guests, and assisting with administrative tasks.
• Perform additional duties as required.

What You'll Bring:

• Strong attention to detail and accuracy in data entry
• Excellent customer service and communication skills (both written and verbal).
• Previous experience within ERP systems (Syspro preferred) and Excel and Google office suite.
• Previous experience within customer service roles and/or shipping & receiving is preferred
• Ability to manage multiple priorities ad meet deadlines in a fast - paced environment
• Professional demeaner with both internal teams and external customers.
• Self -starter with ability to work independently
• Sharp, analytical, and thoughtful. Has sound judgment and thoroughly thinks through problems to come up with solutions;

What We Offer:

• Contract role, October - December 2026
• Competitive pay - $25 per hour
• Flexible Part - Time Hours
• Collaborative culture with entrepreneurial team
• On -site gym to help you stay healthy, energized and at your best
• On-site parking

Equal Opportunity Employer:

At TAG Hardware, we believe great teams are built by people with diverse experiences, perspectives and ideas. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates and will provide reasonable accommodation throughout the hiring process upon request.