Manager, Purchasing and Order Management

Microserve; Canada; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Extended Medical and Dental plan from day one

Employee discounts with over 100+ companies

Ongoing learning and development opportunities

Job summary

A leading technology solutions provider is seeking a dynamic Manager to lead their Purchasing and Order Management teams in Canada. This role involves strategic procurement, vendor negotiations, and team leadership, with opportunities for remote and hybrid work arrangements. Ideal candidates will possess strong interpersonal skills, a Bachelor’s degree, and a proven record in supply chain management. Benefits include work/life balance policies, medical and dental plans, and professional development opportunities.

Qualifications

• A minimum of 8 years of relevant experience, with at least 3 years of leadership experience.
• Proven ability to influence cross-functional teams without formal authority.
• Experience in a similar or related industry is an asset.

Responsibilities

• Lead the Purchasing and Order Management teams.
• Manage vendor relationships and negotiate contracts.
• Ensure timely and accurate processing of all orders and customer queries.

Skills

Strong interpersonal skills

Negotiation skills

Analytical skills

Attention to detail

Leadership

Education

Bachelor’s degree in Operations, Supply Chain, or Management

Tools

MS Office Suite

ERP systems

Job description

Overview

Microserve is hiring a dynamic and result-driven Manager to lead our Purchasing and Order Management teams. This role reports to the Director of Supply Chain and offers both remote and hybrid work arrangement based out of one of our offices in Burnaby, Victoria, Edmonton, or Calgary. If you are looking to join a fast-paced organization, manage large purchasing contracts, have a proven record of managing high volumes of work through a team and work alongside some of the best people, this is the role for you!

Purchasing component

In this aspect of the role, you will be responsible for sourcing equipment, goods and services and managing vendors related both to direct and indirect spend. The successful candidate will be able to perform strategic procurement activities across multiple categories of spend, search for better deals and find more profitable suppliers. You will be responsible for negotiating prices and contracts with multiple vendors while maintaining relationships that have been built over more than 20 years. You will also be responsible for determining quantity and timing of deliveries and forecasting upcoming demand. You will liaise between vendors, senior leadership, clients, and internal teams to ensure the timely and successful delivery of our products according to client needs and company goals.

Order Management component

This role involves leading a team of Team Leads, each responsible for overseeing the day-to-day operations of their respective teams. You will maintain contract related inventory levels by managing customer provided forecasts which their Team Leads will provide reporting on. You will also be accountable to produce transactional, inventory and asset reporting as required for clients supported by the Order Management Team.

Responsibilities – Purchasing

• Establishes, monitors, and assesses the performance of the Purchasing Team against the goals of the individuals and the Team in support of the Company goals
• Supports and executes best practices in accordance with the sourcing and purchasing strategy by managing supplies and suppliers for selected projects
• Evaluates and manages existing and potential suppliers
• Assists with the development and deployment of supplier performance metrics incorporating the fundamentals of price, delivery, quality, capability, reliability and other performance attributes
• Develops cost saving initiatives and a Strategic Purchasing Plan
• Identifies and implements the processes and systems required to support the company’s procurement strategy
• Provides input in relation to improving the planning system and business processes
• Develops and nurtures supplier relationships and trust through open and interactive communication
• Remains current with market trends through relationships with vendors and the community
• Utilizes the existing ERP system so that supplier issues are resolved, but also identify root cause and implement preventative measures
• Assist with the implementation of the new ERP
• Practices respect for people with communication, consideration and cooperation
• Achieves personal and department service metrics and performance factors
• Builds strategic alliances cross functionally and with suppliers
• Responsible for any internal Microserve purchasing requirements as appropriate
• Support projects/initiatives such as strategic sourcing, policy and process reviews, maintenance of vendor databases, cost analysis and reporting
• Assist the Director of Supply Chain in developing commodity plans and competitive sourcing strategies to furnish required materials and services
• Assist the Director of Supply Chain in negotiation and contract management
• Drive continuous improvement in material and service costs by identifying, prioritizing and driving cost saving opportunities
• Liaise with warehouse staff to ensure all goods arrive in good condition
• Ensure all purchasing activities are tracked and resolve issues as required
• Research and evaluate industry trends and suppliers including monitoring and analyzing district spending trends
• Prepare regular and ad hoc reports
• Identify and leverage manufacture and supplier resources to help facilitate client requirements
• Maintain a strong understanding of vendor pricing programs
• Respond to client RFQs and other procurement requests independently or as part of a larger response team
• Participate in call-based and other marketing or lead generation campaigns as required
• Fill orders by transferring orders to fulfillment; communicating expected delivery date; monitoring purchase orders created in the system until closed.
• Maintains and improves quality results by following standards; recommending improved policies and procedures
• Updates job knowledge by studying new product descriptions; participating in educational opportunities
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the role

Responsibilities – Order Management

• Responsible for providing coaching and training to staff
• Responsible for creating training plans for new team members in partnership with Team Leads
• Responsible for ensuring the timely accurate processing of all orders, RMAs and customer queries
• Accountable to ensure that there is appropriate order flow with the compliance to organizational policies
• Lead escalations and communications with the finance department to resolve invoice and pricing issues
• Responsible to monitor and evaluate all orders and sales processes
• Working with the Director of Supply Chain in the management of client provided hardware forecast
• Act as a point of escalation if there are any order pick-pack issues
• Maintain and update company processes to manage time and accuracy of order processing
• Be a point of escalation for customer service issues
• Maintain best practices in documenting customer price lists and specific order management and reporting requirements
• Maintain best practices processes for maintaining order processing records including customer Purchase orders, change orders, and order clarification communication
• Reporting: Keep management informed by preparing reports, creating presentations, interpreting information, and making recommendations. Report issues immediately as it can have a critical impact on the order flow.
• Ensuring customer facing reports are accurate and delivered on time
• Provide leadership to Team Leads
• Provide support in the daily supervision of the Team Leads and their teams
• Coach and mentor the broader Order Management Team
• Support all performance management concerns and conversations with their Team Leads

Requirements

• Bachelor’s degree in Operations, Supply Chain, Management or related degree is considered an asset
• PMAC designation would be considered an asset
• A minimum 8 years of relevant experience is preferred, with at least 3 years of leadership experience
• Experience in a similar or related industry is an asset
• Previous ERP experience required
• Strong interpersonal skills with proven ability to negotiate effectively
• Demonstrated understanding of purchasing processes, MRP, inventory and production principles
• Possess commercial understanding of the business and ability to plan and forecast demand
• Manage financial aspects of the role and understand the budget management process
• Previous leadership experience with skills in management, delegation and motivation
• Knowledge of relevant computer applications (CRM, MS Word, Excel, PPT, Project)
• Proven ability to influence cross-functional teams without formal authority
• Global supply chain experience preferred
• 3+ years relevant experience in order management
• Must be proficient with MS Office applications (i.e. Outlook, Excel and Word)
• Advanced MS Excel experience required
• Experience with ERP or CRM tools
• Strong analytical and critical thinking skills with demonstrated use of data analysis and metrics to drive decision making and continuous improvement
• Rigorous attention to detail, with the drive and attention required to achieve 99.95% order accuracy
• Highly organized with the ability to drive high level strategic thinking while also rolling up your sleeves to get the job done with a focus on issue resolution
• A strong communicator with a commitment to quality. You deliver detailed information in a clear and concise way. You remain open to feedback and ask questions when expectations seem uncertain
• You lead and develop your direct reports through a well-honed leadership style that fosters growth and accountability

What do you get?

• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities Professional development & Training reimbursement support

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.