Customer Support & Administration – Seasonal (Part Time)

Kaizen Lab Inc.; Surrey; On-site; CAD 24,796 - 27,552; Part time

Job summary

West Coast Gardens is seeking a seasonal administrative support role during our peak spring season. This role helps ensure we stay responsive to customers by managing phones, emails, and online store inquiries while supporting our retail team when needed.

If you are organized, friendly, and enjoy helping customers, this could be a great seasonal role. The position is part-time with weekend availability, paying $18–$20 per hour at our South Surrey location.

Qualifications

• Strong customer service and communication skills.
• Comfortable handling phones, email, and online customer communication.
• Organized and able to manage multiple tasks during busy periods.
• Attention to detail when working with POS systems and product information.
• Positive attitude and ability to support a fast-paced retail team.
• Reliable transportation is recommended as the location is not accessible by bus.

Responsibilities

• Answer and direct customer phone calls
• Respond to customer emails and online inquiries
• Assist with online store orders and customer questions
• Create product signage and labels using POS and label printers
• Help maintain POS promotions and product listings
• Support the retail team with administrative tasks and break coverage when needed
• Assist with basic receiving or office tasks during busy periods

Skills

Customer service

Communication skills

Phone handling

Email management

Organization

Multitasking

Attention to detail

POS knowledge

Reliable transport

Job description

Location:

South Surrey – West Coast Gardens

Hours:

8:30am–5:00pm | 30–40 hoursper week

Pay:

$18-20/hr

Duration:

March–June (possibility to continue into summer season)

Schedule:

Part Time – Weekend availability required

About the Role:

West Coast Gardens is looking for seasonal administrative support during our peak spring season. This role helps ensure we stay responsive to customers by managing phones, emails, and online store inquiries while supporting our retail team when needed.

If you are organized, friendly, and enjoy helping customers, this could be a great seasonal role.

Responsibilities:

• Answer and direct customer phone calls




• Respond to customer emails and online inquiries




• Assist with online store orders and customer questions




• Create product signage and labels using POS and label printers




• Help maintain POS promotions and product listings




• Support the retail team with administrative tasks and break coverage when needed




• Assist with basic receiving or office tasks during busy periods

Qualifications:

• Strong customer service and communication skills




• Comfortable handling phones, email, and online customer communication




• Organized and able to manage multiple tasks during busy periods




• Attention to detail when working with POS systems and product information




• Positive attitude and ability to support a fast-paced retail team




• Reliable transportation is recommended as the location is not accessible by bus.

Why Work Here

• Supportive, energetic team environment




• Flexible Hours




• A great workplace if you enjoy plants and the outdoors

We thank all applicants, only those with the skills and qualifications will be considered for this position.