Customer Service Administrator

Tag Hardware Systems Ltd; Surrey; Presencial; CAD 28.000 - 40.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

On-site gym

On-site parking

Flexible part-time hours

Collaborative team culture

Descripción de la vacante

TAG Hardware in South Surrey, BC is seeking a detail-oriented, customer-focused team member for a part-time contract (October–December 2026) to keep orders and data organized and to support sales and production teams. You will handle order entry in Syspro, respond to inquiries, prepare invoices, and assist with shipping documentation, data reporting, and general office tasks.

Ideal candidates bring experience with ERP systems (Syspro preferred) and Excel, strong communication skills, and the

Formación

• Accurate data entry with strong attention to detail.
• Excellent customer service and communication skills.
• Experience with ERP systems (Syspro preferred) and Excel.
• Experience in shipping & receiving is a plus.
• Ability to manage multiple priorities and meet deadlines.

Responsabilidades

• Process customer orders in Syspro accurately and timely, generating production jobs and WIPs.
• Serve as main contact for customers, handling product inquiries and order status.
• Prepare and process invoices to customers promptly.
• Maintain data accuracy and reporting, including order tracking and data entry in Excel.
• Coordinate with sales and production teams and provide backup for shipping docs.
• Support general office tasks and maintain professional customer relationships.

Conocimientos

Data entry

Customer service

Multitasking

Professional demeanor

Independent worker

Analytical thinking

Problem solving

Attention to detail

Herramientas

Syspro ERP

Excel

Google Workspace

Descripción del empleo

At TAG Hardware, we believe great hardware does more than organize a space-it creates possibility. We design and manufacture premium, coordinated hardware systems that help designers, dealers, and closet professionals deliver beautiful, functional spaces their customers love.

Based in South Surrey, BC, our team brings together design, manufacturing, operations, sales, and corporate functions under one roof.

About the Role

We're looking for a detail-oriented, customer-focused team member to join us on a part-time contract. This role is a great fit for someone who enjoys keeping things organized, solving problems, and working collaboratively across teams.

• Contract Position: October - December 2026, with the possibility of extension.
• Hours: Approximately 20 hours per week, with flexibility and the opportunity for increased hours based on business needs.

What You'll Do:

• Accurately and efficiently process customer orders in the Syspro system, ensuring timely order entry, order confirmations, and generation of production jobs and WIPs.
• Serve as the main point of contact for customers, responding to inquiries related to products, order status, pricing, and issue resolution.
• Prepare and process invoices to customers in a timely manner.
• Maintain accurate data management and reporting, including order tracking and data entry using Excel.
• Communicate effectively within departments, including sales and production teams.
• Providing overflow and backup support for shipping documentation and outgoing logistics as required.
• Maintain a high level of professionalism and build positive customer relationships by acting as a reliable "go-to" contact for customer ordering needs.
• Support general office operations, including answering telephone calls, greeting guests, and assisting with administrative tasks.
• Perform additional duties as required.

What You'll Bring:

• Strong attention to detail and accuracy in data entry
• Excellent customer service and communication skills (both written and verbal).
• Previous experience within ERP systems (Syspro preferred) and Excel and Google office suite.
• Previous experience within customer service roles and/or shipping & receiving is preferred
• Ability to manage multiple priorities ad meet deadlines in a fast - paced environment
• Professional demeaner with both internal teams and external customers.
• Self -starter with ability to work independently
• Sharp, analytical, and thoughtful. Has sound judgment and thoroughly thinks through problems to come up with solutions;

What We Offer:

• Contract role, October - December 2026
• Competitive pay - $25 per hour
• Flexible Part - Time Hours
• Collaborative culture with entrepreneurial team
• On -site gym to help you stay healthy, energized and at your best
• On-site parking

Equal Opportunity Employer:

At TAG Hardware, we believe great teams are built by people with diverse experiences, perspectives and ideas. We are committed to providing equal employment opportunities and fostering an inclusive workplace where everyone has the opportunity to succeed. We welcome applications from all qualified candidates and will provide reasonable accommodation throughout the hiring process upon request.