Customer Service/Administrative Volunteer

YMCA of Greater Toronto; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to empowering individuals and communities. As a volunteer at the YMCA of Greater Toronto, you will play a crucial role in providing support to job seekers through various services. This position involves engaging with diverse members, maintaining a welcoming environment, and assisting with administrative tasks. The YMCA values inclusivity and is committed to creating a barrier-free environment. If you have a passion for helping others and want to make a difference in your community, this opportunity is perfect for you. Embrace the chance to grow, lead, and give back while gaining valuable experience in a supportive setting.

Qualifications

• Volunteers must provide a Vulnerable Sector Screening if 18 years or older.
• Strong communication and organizational skills are essential.

Responsibilities

• Create a welcoming environment and maintain the reception area.
• Update job postings and assist with member inquiries.

Skills

Strong communication skills

Organizational skills

Ability to relate with diverse people

Confidentiality

Basic computer skills

Ability to multi-task

Knowledge of a second language

Education

Vulnerable Sector Screening (for volunteers 18+)

Tools

Office equipment

Job description

17 October 2023 / Open

Time Commitment: Minimum one hour per week for three months.

Minimum Age: 15

Location(s): Mississauga YMCA Employment and Community Services

Program Description

YMCA Employment Centres offer a variety of services to help youth and adults gain employment. Job seekers can benefit from our free employment programs and resources, attend free workshops, and get one-on-one personalized support from our professional staff.

Major Duties

1. Creating a welcoming environment for members; maintaining reception area by organizing pamphlets and updating information.
2. Updating job postings and job fair board.
3. Answering phones in a friendly and professional manner and organizing faxes.
4. Confirming and booking appointments and responding to inquiries for specific employment programs.
5. Conducting tours of the centre and its resources.
6. Preparing new member files, tracking daily sign-in sheets, and assisting with mail-outs.
7. Helping with translation or interpretation for members with lower levels of English proficiency.
8. Virtual duties may include:
   • Recording information as needed.
   • Creating reports, updating paperwork, and maintaining documents.
   • Performing general office clerk duties.

Qualifications

1. Volunteers 18 years of age or older will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
2. Strong communication and organizational skills.
3. Strong ability to relate with diverse people.
4. Ability to maintain confidentiality and be sensitive to members’ needs.
5. Basic knowledge of computer skills and office equipment.
6. Ability to work and multi-task within a team setting in a fast-paced environment.
7. Knowledge of a second language is an asset.

How to Apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association. We are committed to an environment that is barrier-free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area (GTA).