Customer Care & Admin Support Specialist

Autism Services; Regina; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Express Employment Professionals is seeking a Customer Service/Administrative Assistant to deliver a high-quality customer experience through phone, email, and in-person interactions. The role requires strong communication, problem-solving, and computer multitasking abilities while handling customer information professionally and accurately.

Responsibilities include responding to inquiries, analyzing questions for appropriate resolution, navigating multiple systems, and maintaining records with

Qualifications

• Two-year post-secondary Diploma/Certificate in a relevant field or an equivalent combination of education, training, and experience.
• Minimum 1 year of customer service experience.
• Proficient with Microsoft Office 365 (Word & Excel) and quick to learn new software.

Responsibilities

• Respond to inquiries via phone, email, and in-person.
• Analyze questions to determine the appropriate response, escalation, or referral.
• Navigate multiple software systems to locate information.
• Explain plans, eligibility, entitlements, status, payments, products, and services clearly.
• Maintain accurate records and communicate with customers.
• Handle sensitive situations with professionalism and empathy.
• Follow established processes to resolve or escalate inquiries.

Skills

Communication

Problem solving

Multitasking

Microsoft Office 365

Education

Diploma/Certificate

Tools

Microsoft Office 365

Job description

Express Employment Professionals is seeking a Customer Service/Administrative Assistant to deliver a high-quality customer experience through phone, email, and in-person interactions. The role requires strong communication, problem-solving, and computer multitasking abilities while handling customer information professionally and accurately.

Responsibilities include responding to inquiries, analyzing questions for appropriate resolution, navigating multiple systems, and maintaining records with