Customer Service/Administration Representative

Fuelex Energy; Burnaby; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

RRSP benefits

Health & dental coverage

Paid training and orientation

Evenings and weekends off

Job summary

Fuelex Energy Ltd. in Burnaby, BC, is hiring an experienced Customer Service/Admin Representative for a full-time, Monday-to-Friday role (7:30 AM–4:00 PM). The position offers competitive wages and a comprehensive benefits package in a supportive, team-focused environment.

You will answer customer calls, process orders, manage invoices and payments, and support vendors and walk-in customers. Strong communication and MS365 skills, plus at least 3 years of relevant experience, are preferred.

Qualifications

• Strong written and oral communication skills are essential.
• Minimum 3 years of customer service or administrative experience in a fast-paced environment.
• Proficiency with MS365 including Outlook, Teams, Excel and Word.
• High school diploma, GED or equivalent is required.

Responsibilities

• Answering customer calls and providing quotations, product availability, order status, etc.
• Processing incoming orders by phone, email, and web portal
• Invoice and billing for external distributors
• Processing payments via credit card or EFT and applying payments to customer accounts
• Initiating and processing service requests from vendors
• Assisting walk-in customers and processing payments
• Organizing and filing delivery slips, proofs of delivery and invoices
• Tracking customer concerns and preparing weekly reports

Skills

Strong communication

MS365 proficiency

Team player

Customer service

Education

High school diploma or GED

Tools

MS365 (Outlook, Teams, Excel, Word)

Job description

URGENTLY HIRING Experienced Customer Service and Administration Representative Needed Full-time, Permanent

Who We Are:

Fuelex Energy Ltd. is one of the Lower Mainland's leading fuel and lubricant suppliers. We are the exclusive wholesale branded distributor of Esso Fuels and Mobil Lubricants, both well-recognized and trusted brands across Western Canada. Fuelex Energy Ltd. offers a wide variety of petroleum products and services to meet the fuel and lubricant needs of residential and commercial customers across the Lower Mainland.

Our team knows and understands that ownership, accountability and responsibility are key to our individual and collective success. Our core values are clear and simple, and we live by them every day. Do what's Right | Respect Others | Perform with Excellence

Job Description: At Fuelex Energy Ltd., you will be in an environment where your contribution is valued, where you’re working with some of the very best in our industry, and where you are continuously learning and growing every day. If you possess a strong, team-oriented work ethic with a desire to learn and grow then we are looking for you!

We are currently looking for a Customer Service/Admin Representative. This position is based out of our facilities in Burnaby, BC. This is full-time – Monday to Friday, from 7:30AM-4:00PM. Our team enjoys a regular work schedule, competitive wages, and great benefits. We also have a family-friendly work environment filled with people who have your back, like to have fun, enjoy what they do, and challenge you to become better.

The Customer Service/ Admin Representative’s responsibilities include but are not limited to:

• Answering customer calls and providing them with the assistance they need such as quotations, product availability, order status, etc.
• Processing incoming orders by phone, email, and web portal
• Invoice and billing for external distributors
• Processing payments via credit card or EFT and applying payments to customer accounts
• Initiating, maintaining and processing service requests from vendors
• Assisting walk-in customers and processing payments
• Organizing and filing delivery slips, proof-of-deliveries, and invoices neatly
• Tracking customer concerns and preparing weekly reports

We Offer:

• Competitive wage
• Comprehensive benefits package including: RRSP, health, dental, and employee & family assistance program
• 100% paid training and extensive orientation
• Exciting variety of duties in a positive work environment
• On-going coaching from your supervisor and the leadership team
• A fantastic full-time work schedule - evenings and weekends off.

Our Ideal Candidate:

• Respectful - helpful and kind to others
• Optimistic - eager to learn new things, improve and help others
• Self-motivated - a determined individual who is driven by goals and deadlines
• Dependable - someone who clients and team members can rely on
• Team player - ability to work well with others and do whatever is needed

Experience and Qualifications:

• Strong written and oral communication skills are essential - the successful candidate will be interacting with multiple customers every day, by phone and email
• High school diploma, GED or equivalent
• Minimum 3 years of demonstrated customer service or administrative experience in a fast-paced environment
• Ability to adapt to changing priorities or challenges
• Strong organizational skills with an attention to detail and data accuracy
• Proficient with MS365, including Outlook, Teams, Excel, Word