Customer Service/Administration Representative

Fuelex Energy; Burnaby; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

RRSP

Health insurance

Dental

Employee & family assistance program

100% paid training

Job summary

Fuelex Energy Ltd. in Burnaby, BC is hiring a Customer Service/Admin Representative for a full-time, permanent role. You will handle customer inquiries, process orders, invoices, and payments, and support daily admin tasks in a fast-paced environment.

The ideal candidate has at least 3 years of customer service or administrative experience, strong communication, and proficiency with MS 365. The position offers a competitive wage, benefits, and a friendly team.

Qualifications

• Strong written and oral communication skills are essential for daily customer interactions by phone and email.
• High school diploma, GED or equivalent.
• Minimum 3 years of demonstrated customer service or administrative experience in a fast-paced environment.
• Ability to adapt to changing priorities or challenges.
• Strong organizational skills with attention to detail and data accuracy.
• Proficient with MS365, including Outlook, Teams, Excel, Word.

Responsibilities

• Answering customer calls and providing quotations, product availability, order status, etc.
• Processing incoming orders by phone, email, and web portal
• Invoice and billing for external distributors
• Processing payments via credit card or EFT and applying payments to customer accounts
• Initiating, maintaining and processing service requests from vendors
• Assisting walk-in customers and processing payments
• Organizing and filing delivery slips, proof-of-deliveries, and invoices neatly
• Tracking customer concerns and preparing weekly reports

Skills

Communication

Customer service

Administrative skills

MS365 proficiency

Education

High school diploma or equivalent

Tools

MS365

Job description

URGENTLY HIRING
Experienced Customer Service and Administration Representative Needed Full-time, Permanent

Who We Are:

Fuelex Energy Ltd.is one ofthe Lower Mainland’sleading fuel and lubricant suppliers. We are theexclusive wholesale branded distributor ofEsso FuelsandMobil Lubricants, both well-recognized and trusted brandsacross Western Canada.Fuelex Energy Ltd.offers a wide variety of petroleum products and services to meet the fuel and lubricant needs of residential and commercial customers acrossthe Lower Mainland.

Our teamknows and understands that ownership, accountability and responsibility are key to our individual and collective success. Ourcorevaluesare clear and simple, and we live by them every day. Do what’s Right|Respect Others|Perform with Excellence

Job Description:

At Fuelex Energy Ltd., you will be in an environment where your contribution is valued, where you’re working with some of the very best in our industry, and where you are continuously learning and growing every day. If you possess a strong, team-oriented work ethic with a desire to learn and grow then we are looking for you!

We are currently looking for a Customer Service/Admin Representative. This position is based out of our facilities in Burnaby, BC. This is full-time – Monday to Friday, from 7:30AM – 4:00PM. Our team enjoys aregular work schedule, competitive wages, and great benefits. We also have a family-friendly work environmentfilled withpeople who have your back, like to have fun, enjoy what they do, and challenge you to become better.

The Customer Service/Admin Representative’s responsibilities include but are not limited to:

• Answering customer calls and providing them with the assistance they need such as quotations, product availability, order status, etc.
• Processing incoming orders by phone, email, and web portal
• Invoice and billing for external distributors
• Processing payments via credit card or EFT and applying payments to customer accounts
• Initiating, maintaining and processing service requests from vendors
• Assisting walk-in customers and processing payments
• Organizing and filing delivery slips, proof-of-deliveries, and invoices neatly
• Tracking customer concerns and preparing weekly reports

We Offer:

• Competitive wage
• Comprehensive benefits package including:RRSP,health, dental and employee & family assistance program
• 100% paid training and extensive orientation
• Exciting variety of duties in a positive work environment
• On-going coaching from your supervisor and the leadership team
• A fantastic full-time work schedule – evenings and weekends off.

Our Ideal Candidate:

• Respectful – helpful and kind to others
• Optimistic – eager to learn new things, improve and help others
• Self-motivated – a determined individual who is driven by goals and deadlines
• Dependable – someone who clients and team members can rely on
• Team player – ability to work well with others and do whatever is needed

Experience and Qualifications:

• Strong written and oral communication skills are essential - the successful candidate will be interacting with multiple customers every day, by phone and email
• High school diploma, GED or equivalent
• Minimum 3 years of demonstrated customer service or administrative experience in a fast-paced environment
• Ability to adapt to changing priorities or challenges
• Strong organizational skills with an attention to detail and data accuracy
• Proficient with MS365, including Outlook, Teams, Excel, Word