Customer Service Associate

SOLV4EX Group; Medicine Hat; On-site; CAD 38,000 - 45,000; Full time

Benefits offered by this job

Health and Dental Benefits

Monthly exercise reimbursement

Relevant job training

100% Canadian owned + operated

Job summary

Canadian Energy, a SOLV4EX Company, seeks a motivated team member for customer service, office administration, and invoicing support. You will handle front-counter interactions, invoicing in NetSuite, and basic warehouse tasks to keep operations smooth.

The role develops foundational experience in customer service, administration, and logistics within a growing energy company. Located in Medicine Hat, AB, the position offers a standard Monday–Friday schedule with occasional Saturday rotation, a

Qualifications

• High school diploma or GED preferred.
• Able to lift 50 pounds safely on a regular basis.
• Developed customer service skills with strong attention to detail.
• Ability to pass a background check and provide a driver’s abstract.
• Forklift operation may be required at times.

Responsibilities

• Provide exceptional customer service at front counter and over the phone.
• Assist with administration including issuing invoices and managing customer accounts in NetSuite.
• Support shipping, receiving, and warehouse duties as needed.
• Uphold safety policies and proper handling procedures.
• Operate power/manual lift equipment and drive a forklift when required.

Skills

Customer service

Detail oriented

Ability to follow directions

Background check clearance

Education

High school diploma or GED

Tools

NetSuite ERP

Job description

Canadian Energy is a SOLV4EX Company.

Canadian Energy is a well-established, successful, and rapidly growing stored and renewable energy company with locations across Canada. Proudly Canadian-owned and operated, we partner with Canadian businesses to power operations with dependable energy solutions. We provide our customer’s solutions in the form of batteries, stored energy, DC power conversion, and renewable energy solutions throughout Canada and all over the world.

Our dedicated employees embody our core values: Honest, Humble, and Hungry. Canadian Energy is 100% Canadian, 100% committed, always.

Read about our story here: Canadian Energy- Our Story

About the position

We are looking for someone who is interested in learning about Canadian Energy products and interacting with customers. In this position, you will have the opportunity to work with customers to select the Canadian Energy product that is best for their needs. Each customer's needs are unique, and the successful candidate will need to be comfortable using their product knowledge to find creative solutions with customers. This position is a great opportunity for the selected candidate to gain valuable experience in customer service, office administration, and invoicing. Experience in these areas provides foundational knowledge that can be applied to various expanded career paths.

As a Canadian Energy team member, a typical week will include the following:

• Customer Service. You’ll strive to provide an exceptional experience for our customers at the front counter and by telephone. Improve value for the customer by offering new products and services or by consolidating their purchases.
• Operations. Assist with administration i.e., issue invoices and manage customer accounts in Company ERP system (NetSuite) including order-taking, order-entry and order fulfillment.
• Shipping and Receiving. At times assist in all aspects of warehouse duties including labeling of product, preparation of shipping documentation, inventory counts and general cleanup/maintenance. Depending on business needs, this position may require loading and unloading trucks/trailers as well as putting away stock and picking orders.
• Safety. Consistently uphold all company culture, health and safety, security and operational policies and procedures. Proficient knowledge of safe material handling techniques.
• Equipment. Safely operate power and manual lift equipment. This position will be required to drive a forklift at times.

Work Schedule

Monday to Friday, 8am to 5pm; occasional rotating Saturday shift.

Location:

This position is located in Medicine Hat, AB.

Requirements:

• High school diploma or GED preferred.
• Able to consistently and safely lift 50 pounds.
• Developed customer service skills.
• Strong attention to detail.
• Ability to accurately follow direction.
• Steel-toed safety boots are a requirement.
• The ability to pass a background check and provide a driver’s abstract.

Compensation:

• Market competitive salary.
• Relevant job training.
• Health and Dental Benefits.
• Monthly exercise reimbursement program.
• An opportunity to be part of a 100% Canadian owned + operated company!