Customer Sales Support Representative

Sandvik Mining is seeking a; Val-d'Or; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Pension plan with matching

Health benefits

Dental benefits

Life and disability insurance

Job summary

Sandvik AB in Val-d’Or, Canada is seeking a Customer Sales Support Representative to provide industry-leading sales support, exceed customer expectations, and drive customer loyalty. You will monitor orders, respond to inquiries, manage back-orders, and coordinate shipments, while leveraging your product knowledge and strong communication skills.

Minimum two years of relevant experience and post-secondary education in business are preferred. Bilingual English/French is an asset.

Qualifications

• Post-secondary education, preferably in a Business-related field.
• Minimum of two (2) years relevant experience.
• Bilingual in English and French is an asset.
• Proven customer service and sales experience.
• Knowledge of the mining industry would be an asset.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or email including quotes, orders, unit downs, return requests, shipping and pricing concerns and technical issues.
• Process weekly back-order reports and expedite as required.
• Communicate customer needs to other departments.
• Maintain knowledge of products and their functions for customers.
• Arrange shipment/transport of equipment/materials.
• Provide logistics support as needed.

Skills

Customer service

Bilingual English/French

Strong communication

Multitasking in fast-paced environment

Knowledge of mining industry

Education

Post-secondary education in Business-related field

Job description

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer focused with some mining industry knowledge? We want to hear from you!

What you will be doing

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues.
• Process weekly back-order reports: review, expedite as required and send to customer.
• Knowledge of your customer needs and communicate to other departments.
• Maintaining working knowledge of products and their functions for your customers.
• Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
• Arranging for the shipment/transport of equipment/materials.
• Receipt of incoming goods and associated logistic support where required.
• Other duties as assigned.

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Post-secondary education, preferably in a Business-related field.
• Minimum of two (2) years relevant experience.
• Bilingual in both English and French considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral/written communication and interpersonal skills.
• Strong attention to detail.
• Knowledge of processes, tools and techniques for selling goods and services.
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• The annual base salary range for this position is $70,000.00–$75,000.00, with the final offer determined by the candidate’s experience, qualifications, skills, internal equity, and applicable local market conditions.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

This opportunity reflects a newly created position within our organization.

Our recruitment process may involve the use of artificial intelligence to assist with application screening. AI tools support but do not replace human decision-making. Personal information collected during this process is handled in accordance with the Personal Information Protection and Electronic Documents Act.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] for more information.