Customer Sales Support Representative

4782 Sandvik MIN, CNS - Canada; Lively; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Pension plan with matching

Health, dental, life and disability if

Competitive compensation package

Job summary

Sandvik Mining is seeking a Customer Sales Support Representative in Lively, ON to provide industry-leading sales support, manage orders, and address customer inquiries. You will collaborate with multiple departments and maintain product knowledge to drive sales targets while upholding Sandvik’s values and policies.

The role requires post-secondary education in business and a minimum of two years related experience, with English and French being a strong advantage.

Qualifications

• Post-secondary education in a business-related field.
• Minimum of two years relevant experience in sales/customer support.
• Bilingual in English and French considered an asset.
• Proven customer service and sales experience preferred.
• Knowledge of the mining industry would be an asset.
• Strong verbal and written communication and interpersonal skills.
• Strong attention to detail.
• Familiar with selling processes and tools for goods/services.
• Excellent computer skills (Microsoft Office, Outlook, Salesforce).
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible hours.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or email, including quotes, orders, returns, and pricing concerns.
• Process weekly back-order reports and expedite as needed.
• Communicate customer needs to other departments.
• Maintain working knowledge of products and their functions.
• Ensure all activities align with Sandvik core values and policies.
• Arrange shipment/transport of equipment/materials.
• Assist with receipt of incoming goods and logistics support.

Skills

Customer service

Sales experience

Communication skills

Interpersonal skills

Multitasking

Flexible hours

Education

Post-secondary education in business-related field

Tools

Microsoft Office

Outlook

Salesforce

Job description

Sandvik Mining is seeking a Customer Sales Support Representative. Location: Lively, ON. At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements. Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets. Are you customer focused with some mining industry knowledge? We want to hear from you! While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow.

What you will be doing

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues.
• Process weekly back-order reports: review, expedite as required and send to customer.
• Knowledge of your customer needs and communicate to other departments.
• Maintaining working knowledge of products and their functions for your customers.
• Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
• Arranging for the shipment/transport of equipment/materials.
• Receipt of incoming goods and associated logistic support where required.
• Other duties as assigned.

What you will bring along

• Post-secondary education, preferably in a Business-related field.
• Minimum of two (2) years relevant experience.
• Bilingual in both English and French considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral/written communication and interpersonal skills.
• Strong attention to detail.
• Knowledge of processes, tools and techniques for selling goods and services.
• Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.).
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• The annual base salary range for this position is $70,000.00–$75,000.00, with the final offer determined by the candidate’s experience, qualifications, skills, internal equity, and applicable local market conditions.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Equal‑Opportunity and Accessibility

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity‑seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process.

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/