Client Service Representative

Jobtailor

Quebec

On-site

CAD 42,000 - 54,000

Full time

14 days+

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Job summary

Jobtailor in Canada is seeking a bilingual Customer Service Representative to handle incoming calls, emails, and technical queries with accuracy and empathy. You will log interactions in JIRA and work with Stellar Service tools to resolve issues.

The role requires 2–3 years in customer service, strong communication in French and English, and the ability to manage multiple tasks while rotating shifts 9:00–17:00.

Qualifications

2 to 3 years of customer service experience, preferably in financial services or insurance
Strong communication skills
Resourcefulness, analytical thinking, and strong organizational skills
Ability to solve problems and manage multiple priorities simultaneously
Advanced proficiency in French and English
Ability to work rotating Monday-to-Friday shifts from 9:00 to 17:00

Responsibilities

Answer incoming calls efficiently and professionally using active listening
Provide accurate and detailed responses to phone inquiries
Provide technical support for tools through testing, troubleshooting, and problem solving
Answer emails quickly and professionally with accurate information
Follow up on pending requests to ensure timely responses
Escalate outstanding issues to the Supervisor
Deliver memorable interactions using the STAR qualities: Seamless, Trustworthy, Attentive, and Resourceful
Log calls and emails in JIRA
Participate actively in daily management meetings focused on processes and improvements
Learn new processes and procedures
Work rotating Monday-to-Friday shifts from 9:00 to 17:00
Resolve difficult calls and manage expectations using training tools such as Stellar Service

Skills

Customer service

Technical support

Active listening

Problem solving

Bilingual (French/English)

Communication skills

Organizational skills

Tools

JIRA

Stellar Service

Job description

Answer incoming calls efficiently and professionally using active listening
Provide accurate and detailed responses to phone inquiries
Provide technical support for tools through testing, troubleshooting, and problem solving
Answer emails quickly and professionally with accurate information
Follow up on pending requests to ensure timely responses
Escalate outstanding issues to the Supervisor
Deliver memorable interactions using the STAR qualities: Seamless, Trustworthy, Attentive, and Resourceful
Log calls and emails in JIRA
Participate actively in daily management meetings focused on processes and improvements
Learn new processes and procedures
Work rotating Monday-to-Friday shifts from 9:00 to 17:00
Resolve difficult calls and manage expectations using training tools such as Stellar Service

Requirements

2 to 3 years of customer service experience, preferably in financial services or insurance
Strong communication skills
Resourcefulness, analytical thinking, and strong organizational skills
Ability to solve problems and manage multiple priorities simultaneously
Advanced proficiency in French and English
Ability to work rotating Monday-to-Friday shifts from 9:00 to 17:00

Core Competencies

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and technical support. Proficient in managing inquiries and delivering exceptional service in both French and English within a financial services or insurance context.

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