Customer Sales & Service Representative

deluxe; Midland; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe is seeking a customer service associate in Ontario to be the primary contact during ordering and service experiences, ensuring smooth processes and a positive customer experience.

You will handle inbound calls and inquiries, update customer records, and provide product information while escalating issues as needed. The role requires HS/GED and 1-2 years in sales or service, with Associates preferred.

Qualifications

• Education and experience: HS/GED and 1-2 years in sales, retail, customer service.
• Associates degree or certificate preferred.
• Must be 18 years of age or older.

Responsibilities

• Be the primary customer contact during ordering/service and communicate expectations to the customer.
• Handle inbound customer service calls, inquiries and complaints with a positive experience.
• Maintain customer records by updating account information.
• Answer product and service questions and suggest related offerings.
• Research and resolve product or service concerns with prompt action.
• Track issues and communications with customers.
• Understand and escalate issues during the order process.

Skills

Customer service

Communication

Problem solving

Record keeping

Education

HS/GED

Associates degree

Job description

Why Join Us

Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

We offer competitive benefits starting on day one, designed to support your life both in and out of work.

42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

• This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly. Ensures a balance between customer satisfaction, retention and company profitability. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.
• Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.
• Maintains customer records by updating account information.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.
• Track issues and communications with customers
• Understand and escal any issues that arise during the order process

Basic Qualifications

• Education and Experience: HS/GED and 1-2 years in s ales, retail, customer service

Preferred Qualifications

• Education: Associates (or certificate)
• Experience: 3+ years

Additional Basic Qualifications

• Must be 18 years of age or older

Compensation

The compensation range for this position is $22.35 - $1.00 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

AODA

AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities.