Customer Sales & Service Representative

Nebs Business Products Limited; Midland; On-site; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off (PTO) and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Disability insurance

Job summary

Deluxe Corporation is seeking a customer-focused team member to be the primary contact during ordering and service experiences. You will manage customer expectations, keep orders flowing smoothly, and strive to balance satisfaction with profitability.

You will respond to inquiries professionally, handle calls and complaints, and update customer records. The role requires 18+ years of age and relevant sales/retail experience. On-site positioning in Canada supports daily customer interactions.

Qualifications

• HS/GED and 1-2 years in sales, retail, customer service
• Associates (or certificate) 3+ years preferred
• Must be 18 years of age or older

Responsibilities

• This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly.
• Ensures a balance between customer satisfaction, retention and company profitability.
• Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.
• Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.
• Maintains customer records by updating account information.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.
• Track issues and communications with customers Understand and escalation any issues that arise during the order process.

Skills

Customer service

Sales

Retail experience

Education

HS/GED

Associates or certificate

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies, and we invest in you accordingly. We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. We offer competitive benefits starting on day one, designed to support your life both in and out of work. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Responsibilities

• This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly.


• Ensures a balance between customer satisfaction, retention and company profitability.


• Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.


• Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.


• Maintains customer records by updating account information.


• Attracts potential customers by answering product and service questions, suggesting information about other products and services.


• Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.


• Track issues and communications with customers Understand and escalation any issues that arise during the order process.

Qualifications

• Basic Qualifications: Education and Experience: HS/GED and 1-2 years in sales, retail, customer service


• Preferred Qualifications: Education: Associates (or certificate) Experience: 3+ years


• Additional Basic Qualifications: Must be 18 years of age or older

The position being advertised is a replacement for an existing role within the organization.

Compensation

The compensation range for this position is $22.35 - $1.00 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)


• Paid Time Off, Volunteer Time Off, and Holidays


• Employer-Matched Retirement Plan


• Employee Stock Purchase Plan


• Short-Term and Long-Term Disability


• Tuition Reimbursement

AODA

AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities.