Customer Sales Associate

Trane Italia; Quebec; On-site; CAD 64,000 - 93,000; Full time

Job summary

Trane Technologies in Canada is seeking a customer-focused internal sales professional to support customers, process orders, and grow sales for Parts and Supply offerings. This on-site role emphasizes delivering a premier customer experience.

You will maintain knowledge of Trane products, handle quotes and invoices accurately, collaborate with warehouse teams, and provide solutions that drive customer satisfaction and future sales. A high school diploma and HVAC knowledge are preferred.

Qualifications

• Minimum 2 years in internal or retail sales or related field.
• HVAC sales knowledge and mechanical aptitude.
• Experience in building customer relationships and maintaining professional customer service.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries or complaints regarding Parts and Supply offerings and offer solutions.
• Keep current on knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales.
• Interact with customers on the phone and in person.
• Execute quote and order management processes with accuracy to expedite fulfillment and timely delivery.
• Assist with warehouse/inventory management as needed.
• Flexibility to work overtime/weekends, as required.

Skills

HVAC sales

Customer service

Mechanical aptitude

Relationship building

Education

High school diploma

Building mechanics diploma (asset)

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

On-Site (5 days)

What you will do:

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

What you will bring:

• High school diploma required and a diploma in Building Mechanics is an asset.
• Experience in a dynamic, customer-focused environment with an emphasis on customer service, continuous improvement, and safety.
• Minimum of 2 years of experience in internal sales, retail sales, or a related field;
• HVAC sales/knowledge and mechanical aptitude .
• Proven experience in building customer relationships and maintaining professional customer service, even in difficult situations.

Annual Base Salary Range or Hourly Base Pay Range:

$63,840.00 - $92,505.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.