Customer Representative

Energy Safety Canada; Nisku; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flexible vacation

Flexible work

Job summary

Energy Safety Canada is seeking a Customer Service Representative to join our national safety association for the oil and gas industry. You will respond to inquiries via phone, email, chat, and in-person, promoting excellent service and accurate data handling.

Reporting to the Manager, Training Services, you will process requests, maintain student and client data, and contribute to a high-volume, fast-paced environment while collaborating with instructors and stakeholders to help keep workers

Qualifications

• High school diploma or equivalent.
• 6+ months experience in a Contact Center or customer service role.
• Proficient in MS Office and has basic computer skills.
• Knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment.
• Strong interpersonal and communication skills.
• Excellent customer service skills, with attention to patience and professionalism.
• Demonstrated ability to work well as part of a team, with proven reliability.
• Must be able to work in a high volume, fast paced environment.
• Data entry experience with focus on accuracy and troubleshooting is an asset.
• Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment.

Responsibilities

• Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.
• Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.
• Maintain customer data, including certify Energy Safety Canada courses.
• Other duties as required

Skills

Customer service

MS Office

Data entry

Teamwork

Communication skills

Problem solving

Education

High School Diploma

Tools

iMIS

D2L

Integrity Advocate

Job description

Be a part of building a stronger, safer workforce!

As the national safety association for the oil and gas industry we advocate for worker health

and safety.

Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.

What is the opportunity:

Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.

What will you do:

• Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.
• Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.
• Maintain customer data, including certify Energy Safety Canada courses.
• Other duties as required

What you need to succeed:

• High school diploma or its equivalency is required
• 6+ months experience in a Contact Center or customer service role
• Proficient in MS Office and has basic computer skills
• Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment
• Strong interpersonal and communication skills
• Excellent customer service skills, with attention to patience and professionalism
• Demonstrated ability to work well as part of a team, with proven reliability
• Must be able to work in a high volume, fast paced environment
• Data entry experience with focus on accuracy and troubleshooting is an asset
• Ability to sit for long periods, navigate multiple computer systems with repetitive motions and utilize devices typically found in an office environment
• Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset

What’s in it for you:

• Competitive compensation package
• Excellent medical and dental benefits
• Generous vacation and flex days
• Flexible work environment

Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply.

Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.