Customer Rep-Station-1

FedEx Group; Windsor; On-site; CAD 35,000 - 45,000; Full time

Job summary

FedEx Group is seeking customer service representatives for their Windsor location. In this role, you will assist customers, manage administrative tasks, and have the potential to promote sales. Ideal candidates should possess strong communication skills and be able to thrive in a dynamic environment. Opportunities for growth and development are available.

Qualifications

• High school diploma or equivalent, college diploma preferred.
• Proficient in operating in a PC Windows environment.
• Knowledge of customs regulations preferred.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties necessary for efficient operations.
• Promote sales and generate revenue.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Negotiation skills

Communication skills

Education

High school diploma

College diploma

Tools

PC Windows environment

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generates potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Must complete and meet minimum thresholds on mandatory testing and training.
• Proficient in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Strong negotiation skills.
• Ability to handle stress and work effectively in a high-pressure, monitored, and changing environment.

Preferred Qualifications: Shift: Monday to Saturday with a day off during the week, approximately 1600-2000 hours.

Pay Transparency:

Additional Details: PPT CSR - 2 positions available. Posted June 23, 2025, with an end date of June 30, 2025.

DISCLAIMER

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. The incumbent is expected to perform all other duties as assigned, complete all mandatory training and maintain certifications. If residing in Quebec, bilingualism in French and English is required. Candidates requiring driving as a core competency must have a valid driver’s license and a clean driving record in the past 24 months. Selection will consider driver’s abstract, interview performance, and assessments.

Employment Equity Statement

FedEx values diversity and inclusion, fostering respectful, safe workplaces. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.