Customer Rep-Station

FedEx Canada; Comox; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a Customer Service Associate to enhance customer satisfaction through effective communication and support. This role involves handling inquiries, performing administrative tasks, and ensuring smooth operations while promoting sales. Candidates should possess strong interpersonal skills, the ability to work under pressure, and a commitment to ongoing training. Join a team that values diversity and inclusion, where your contributions will directly impact customer experiences and company success. If you thrive in a dynamic environment and are passionate about customer service, this opportunity is for you!

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Proficiency in operating in a PC Windows environment.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties necessary for efficient operations.

Skills

Customer service experience

Analytical skills

Problem-solving skills

Negotiation skills

Interpersonal communication

Ability to lift heavy items

Education

High school diploma

College diploma

Tools

PC Windows environment

MS Office

Job description

Job Position: Customer Service Associate

This is an interview position focused on providing accurate information and assistance to customers requiring direct customer interface. The role involves performing administrative duties necessary for efficient operations, promoting continued sales, and generating potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training
• Physical ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment
• Ability to meet minimum thresholds on mandatory testing and training
• Proficiency in operating in a PC Windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem-solving skills
• Strong negotiation skills
• Ability to handle stress and work in a highly pressured, monitored, and changing environment

Preferred Qualifications

Customer service experience, basic computer skills, MS Office proficiency, strong communication skills, and ability to lift heavy items. One position available.

Pay and Schedule

Wage: $21.58/hr; Schedule: Monday to Friday, 09:00-13:00, 4 hours/day. Posting dates: May 2, 2025 – May 10, 2025.

Additional Information

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. Candidates must be able to perform all assigned duties, complete mandatory training, operate in a PC Windows environment, and maintain necessary certifications. Bilingual ability (French and English) is required for residents of Quebec. Drivers must have a valid license and a clean driving record.

Employment Equity

FedEx is committed to diversity and inclusion. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available upon request during the recruitment process.