Customer Rep-Station

FedEx Group; Comox; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is looking for a dedicated individual to join their team in a customer-facing role. This position offers the opportunity to engage directly with customers while ensuring efficient operations and promoting sales. Ideal candidates will possess strong communication and problem-solving skills, along with the physical ability to handle packages. This role is perfect for those who thrive in a fast-paced environment and are eager to contribute to a dynamic team. If you are passionate about customer service and ready to take on new challenges, this is the role for you!

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Customer service experience and basic computer skills are preferred.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties to ensure efficient operations.

Skills

Customer Service

Communication Skills

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Basic Computer Skills

MS Office Proficiency

Education

High School Diploma

College Diploma

Tools

PC Windows Environment

Job description

Job Position Overview

This is an interview position focused on providing accurate information and assistance to customers requiring direct customer interface. The role involves performing administrative duties to ensure efficient operations, promoting continued sales, and generating potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx Express and Ground products and services is preferred.
• Ability to successfully complete all basic and recurrency training.
• Physical ability to lift up to 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Capability to complete and meet minimum thresholds on mandatory testing and training.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Effective negotiation skills.
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Customer Service experience, basic computer skills, MS Office proficiency, strong communication skills, and experience with heavy lifting.

Additional Details

Wage: $21.58/hr; Schedule: Monday to Friday, 0900-1300; 4 hours/day. Posting date: May 2, 2025, until May 10, 2025. One position available.

Disclaimer

This job description provides a general overview and is not exhaustive of all duties, responsibilities, and qualifications. Candidates must be able to perform all assigned duties, complete all required training, and work varying shifts as needed. Quebec residents must be bilingual (French and English). Drivers must hold a valid license with minimal violations.

Employment Equity

FedEx values diversity and is committed to inclusive hiring. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.