Customer Rep-Station

FedEx Group; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

FedEx Group is looking for a customer service representative in Burnaby. The role includes assisting customers, performing administrative tasks, and promoting sales. A high school diploma is required, and strong communication skills are essential. The position offers a competitive salary and emphasizes diversity and inclusivity.

Qualifications

• High school diploma or equivalent, college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Bilingualism in French and English is necessary for Quebec.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote sales to generate potential revenue.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem-solving skills

Negotiation skills

Ability to handle stress

Education

High school diploma or equivalent

College diploma

Job description

This is an interview position.

Responsibilities include providing accurate information and assistance to customers requiring direct customer interface, performing administrative duties for efficient operations, and promoting sales to generate potential revenue.

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to complete all basic and recurrency training successfully.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Ability to meet minimum thresholds on mandatory testing and training.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Strong negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications:

Pay Transparency and additional details: Base pay is $21.58, with working hours from Monday to Friday, 1:30 PM - 8:00 PM. Job posting ends on 06/24/2025.

Disclaimer:

This description is general and not exhaustive of all duties and qualifications. The incumbent must perform all assigned duties, complete mandatory training, operate in a PC Windows environment, and maintain certifications. Bilingualism in French and English is required for residents of Quebec. Candidates requiring driving duties must possess a valid driver’s license and a clean driving record.

Employment Equity:

FedEx values diversity and inclusivity. We encourage applications from women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.