Customer Relationship and Renewals Manager

SOTI Inc; Mississauga; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

SOTI is seeking a Customer Relationship and Renewals Manager for a 12-month contract in Mississauga, hybrid. The role centers on delivering excellent customer experience, maximizing revenue, and expanding account value across a defined region.

You will own renewals, quotes, and upsell opportunities while maintaining strong relationships with clients and partners. A background in high-volume B2B tech sales and Salesforce familiarity is advantageous.

Qualifications

• 2+ years of experience in a high volume B2B sales or renewals role ideally within technology.
• Experience with Salesforce desirable but not essential.
• Strong phone presence and experience in a high-volume customer interaction environment.
• Proficient interpersonal, communication, and computer skills.
• Basic knowledge in mobile technology – Desirable.
• Ability to excel in a team-oriented, collaborative, and fast-paced environment.
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset.
• Attention to detail in all areas of work with strong problem identification and problem resolution skills.
• Excellent communication skills in English.
• Proficiency in additional languages would be a strong asset.

Responsibilities

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI.
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account.
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs.
• Collect customer information, provide product information directly to customers and SOTI partners.
• Provide feedback from customers to appropriate personnel within SOTI.
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue.
• Deal with inbound and outbound calls/e-mails from and to customers, communicating special offers and other promotions.
• Maintain regular contact with key influencers and build and strengthen the customer relationship.
• Manage pipeline and forecast accordingly.
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy.
• Maintain in-depth product, industry trend and technical knowledge

Skills

B2B sales

Renewals

Technology aptitude

Phone presence

Interpersonal skills

Communication skills

Computer skills

Self-starter

Team player

Tools

Salesforce

Job description

## Customer Relationship and Renewals ManagerApply: Mississauga, Canada – Meadowvale Office (HQ): Full time: Posted Today: R10462## SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.******Job Title:** Customer Relationship and Renewals Manager (12-Month Contract) **Location:** Mississauga, ON (Hybrid) **Who We Are** SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer unique value and most importantly, be part of a winning team. **What We’re Looking For:** As the Customer Relationship and Renewals Manager on our team, you will be responsible for providing a positive customer experience, leveraging the SOTI sales model and maximizing revenue and margin generation. You will have a detailed understanding of our products and services and create opportunities within our existing account base throughout a defined region. **What’s in it for you?** The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You will get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. **Responsibilities:*** Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI* Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account* Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs* Collect customer information, provide product information directly to customers and SOTI partners* Provide feedback from customers to appropriate personnel within SOTI* Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue* Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions* Maintain regular contact with key influencers and build and strengthen the customer relationship* Manage pipeline and forecast accordingly* Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy* Maintain in-depth product, industry trend and technical knowledge**Qualifications*** 2+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential* Experience of Salesforce desirable but not essential* Passion for technology and aptitude to learn new technologies* Strong phone presence and experience in a high-volume customer interaction environment* Proficient interpersonal, communication, and computer skills* Basic knowledge in mobile technology – Desirable* Ability to excel in a team-oriented, collaborative, and fast-paced environment* A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset* Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times* Attention to detail in all areas of work with strong problem identification and problem resolution skills* Excellent communication skills in English* Proficiency in additional languages would be a strong asset