Manager, Partner Success

SOTI Inc; Mississauga; On-site; CAD 95,000 - 130,000; Full time

Job summary

SOTI Inc in Mississauga is seeking a results-driven Partner Success Team Lead to mentor a 12-15 person team and drive sales quota through the existing reseller ecosystem. You will lead regular performance reviews, coach on strategic reseller management, and align cross-functional efforts to maximize partner success.

In this role you’ll analyze data in Salesforce, generate actionable insights, and ensure customer satisfaction and retention across all accounts.

Qualifications

• 5+ years in a customer/partner-facing role with team leadership.
• Proven ability to lead in a fast-paced environment.
• Proficient with Salesforce and CRM tools.
• Strong data-driven reporting and presentation skills.
• Excellent communication and cross-department collaboration.

Responsibilities

• Lead and mentor a 12-15 person Partner Success team.
• Conduct regular one-on-one meetings and performance reviews.
• Coach team on managing resellers strategically.
• Foster a collaborative, growth-focused team environment.
• Oversee Salesforce CRM and data accuracy.
• Generate team performance reports and insights for leadership.
• Coordinate with marketing, product, and customer service.
• Serve as escalation point for complex issues.
• Act as back-up for critical tasks.
• Align strategies with other departments to drive customer satisfaction and retention.

Skills

Team leadership

Data reporting

CRM strategy

Communication

Cross-functional collab

Tools

Salesforce

CRM tools

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

What You’ll Do

• Lead, mentor, and support a team of 12-15 Partner Success Managers to drive sales quota through SOTI existing reseller ecosystem.
• Conduct regular one-on-one meetings, performance reviews, and team meetings to provide feedback, set expectations, and identify areas for growth.
• Coaching team on managing resellers strategically and operationally to grow SOTI business with them.
• Foster a collaborative and positive team environment that encourages open communication, continuous learning, and professional development.
• Support and guide the team in managing subscription to cloud license transitions and support ticket escalations, ensuring swift resolution and customer satisfaction.
• Act as a point of escalation for complex issues and provide solutions to maintain high levels of partner success.
• Serve as an out-of-office backup for critical tasks, ensuring continuity of service.
• Work closely with marketing, product development, and customer service teams to align strategies, share insights, and drive partner success initiatives.
• Ensure that the team effectively coordinates with other departments to support customer satisfaction and retention efforts.
• Oversee the maintenance and updating of customer records and sales data in Salesforce and other CRM tools.
• Generate and analyze team performance reports, sales data, and other metrics to identify trends, opportunities for improvement, and areas requiring attention.
• Provide actionable insights and recommendations to senior leadership based on data analysis.

Experience You’ll Bring

• 5+ years of experience in a customer/partner-facing role, with previous experience leading or mentoring a team.
• Demonstrated ability to lead and motivate a team in a fast-paced environment, with a focus on achieving high performance and team cohesion.
• Proficient in Salesforce and other CRM tools, with a strong understanding of SAAS products and services.
• Ability to generate, analyze, and present data-driven reports to inform strategic decisions.
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively collaborate across departments.
• Strong organizational, time management, and problem-solving skills, with the ability to prioritize tasks and manage multiple deadlines.
• In-depth knowledge of SAAS products, services, and industry trends, with the ability to translate this knowledge into actionable strategies for the team.

What’s in it for you?

• The People – From our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in, a culture that emphasizes personal growth, continuous innovation, and fun.
• The Growth – Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
• The Technology – You'll get the chance to work with leading-edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTI's partners which include leading tech giants that will keep you on the cusp of emerging technologies.

About SOTI

SOTI is the world's most trusted mobile and IoT management solutions provider, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation during any stage of the recruitment process, please notify People & Culture at [e-mail].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI's innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI's world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.