Customer Quality Engineer

Magna International; Newmarket; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Quality Assurance Specialist to join their dynamic team. This role offers the chance to engage in a variety of responsibilities, from coordinating customer support to implementing quality improvements. You'll play a crucial part in ensuring product excellence and driving efficiency in processes. The company values diversity and provides a supportive environment for professional growth. If you have a background in mechanical or quality engineering and a passion for enhancing automotive technologies, this position is perfect for you.

Qualifications

• 3-5 years of experience in quality assurance or mechanical engineering.
• Completion of community college diploma or related certification.

Responsibilities

• Coordinate containment and problem-solving for customer concerns.
• Identify quality improvements and implement error-proofing fixtures.
• Conduct self-audits and lead corrective action resolutions.

Skills

Problem Solving

Quality Assurance

Customer Support

Mechanical Engineering

Education

Community College Diploma/Certificate

Post-Secondary Education in Mechanical/Quality Engineering

Job description

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

The Mechatronics, Mirrors and Lighting group specializes in automotive technologies that are driving the future of mobility. Combining a deep systems knowledge to develop unique vehicle access experiences, intelligent visions systems and advanced automotive lighting technologies, MML's expertise light the path to innovation, safety and styling.

Job Responsibilities

Customer Support:

• Coordinate containment, sort/rework actions for external and internal issues
• Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.)
• Participate in customer quality meetings
• Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support
• Performs customer good will visits as required
  
  

Production Support

• Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices
• Facilitate quality related meetings for assigned products and keep up to date meeting minutes
• Leads and Coordinates problem solving for internal concern resolution
• Coordinates and approves shop floor containment process and follows up on execution
• Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages
• Participates in the approval process of temporary deviations to current product and processes (i.e. Supplier Request Deviations, Customer Change)
• Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit
• Reviews and supports work orders for engineering changes, special build, and service
• Participates in 5S implementation.
• Perform daily line walks/audits on assigned assembly lines
• Always maintains safety and good housekeeping
  
  

Testing

• Participates in Troubled Incident Report (TIR) investigation, prepares 8D report
• Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures
• Trains Inspectors/Operators on proper inspection techniques
  
  

Cost Reductions

• Supports reduction/elimination of added operators
• Reviews/assesses process improvements
• Suggests part design alternatives to reduce costs
• Supports Business Center initiatives to reduce scrap and improve efficiency
• Provides timely disposition on QPF/DMN material (on hold or rejected products)
• Identify and implement labor savings opportunities (direct and indirect) where feasible
  
  

IATF/Mafact Including MQS/ECU/Customer Specific Audits

• Conducts self-audits to current procedures as assigned
• Leads the resolution of Corrective Action Requests as assigned
• Participates in Quality Systems Audits with customer and external auditors
  
  

Other

• Performs training to Operation Quality Procedures
• Provide guidance mentorship for Plant Quality Specialist
• Train members of operations team in specific quality disciplines as required
• Perform other duties as required
  
  

Qualifications & Skills

• Completion of community college diploma/certificate.
• 3 to less than 5 years of work related experience.
• Minimum completion of post-secondary education program in mechanical/quality engineering
  
  

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Worker Type

Regular / Permanent

Group

Magna Mechatronics, Mirrors & Lighting