Customer Quality Engineer

Active Dynamics; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Customer Quality Engineer to join its dynamic Toronto team. This role involves ensuring high-quality processes and products through effective Quality Assurance techniques, managing customer relationships, and leading quality initiatives for new product introductions. The ideal candidate will have a strong background in engineering, a keen eye for detail, and the ability to thrive in a fast-paced environment. Join a company that values collaboration and continuous improvement, and contribute to meaningful projects that enhance customer satisfaction and product quality. If you are passionate about quality engineering and eager to make a difference, this opportunity is perfect for you.

Benefits

Competitive compensation

Group health benefits

RRSP matching

Advancement opportunities

Qualifications

• Minimum 5 years of experience as a Quality Engineer.
• Familiarity with ISO9001:2015 and Internal Audit.
• Proficient with GD&T and APQP tools.

Responsibilities

• Ensure high-quality processes and products using Quality Assurance techniques.
• Manage customer quality requirements and support new product introductions.
• Develop PFMEA and control plans for production runs.

Skills

Problem solving

Analytical skills

Communication skills

Team leadership

Attention to detail

Education

Mechanical/Metallurgical/Chemical Engineering degree

Certified QE programs

Tools

MS Office

Minitab Statistical Software

Standard metrology tools

Job description

Active Dynamics is a progressive OEM supplier that designs, tests, and manufactures unique solutions for multiple systems and multiple industries. This full-service, end-to-end capabilities are paired with a collaborative, creative approach, global reach, and agile structure to offer real-world benefits in terms of turnaround time, cost, service, and customization. We're always growing, always evolving, and always finding new ways to bring meaningful value to our customers and partners.

As a world leader in the design and manufacturing industry, Active Dynamics is seeking an eager and enthusiastic experienced Customer Quality Engineer to join our successful Toronto team! We are looking for a talent with solid professional skills in the manufacturing industry who can provide superb work experience.

The Customer Quality Engineer (CQE) ensures maintaining high-quality processes and Products utilizing Quality Assurance techniques, monitoring and control of products. CQE is the contact point to customers and manages the relationship on new product introduction, Quality assurance activities, and warranty. CQE is responsible for ensuring Customer quality requirements are met through APQP process involvement by identifying and providing support to new product introduction team, PPAP activities, leading Corrective actions and managing the quality assurance of the products. The Quality Engineer reports directly to the Quality Assurance manager.

Duties and Responsibilities:

• Actively participate in Product Launch from Proto development stage to production launch.
• Leading customer Quality requirements and quality sign-off engineering drawings.
• Support Tool review for pilot run and support of pilot run of components and final assembly.
• Develop PFMEA and control plan and support of Manufacturing engineer on production runs.
• Develop PPAP including preparation activities, Dimensional result review, material certification and related tests, pack plans, IMDS submission.
• Review the nonconforming parts, coordinate containment and finalize the disposition, Issuing rework for nonconforming parts, if applicable and support Operation team.
• Manage Corrective actions (customer or internally issued) utilizing 8D approach.
• Warranty review and analysis, response to customer and follow up of the repetitive cases with engineering.
• Contribute to continuous improvement and cost reduction activities.
• Support Daily production support of operations team on in-process quality control and improvements.
• Managing Quality Alert, Training and follow up with the operating team.
• Generate and maintain shop floor inspection plans, Visual Aids, Check fixture instructions.
• Assist on supplier PPAP, internal PPAP verification and approval.
• Perform product and process audits as per Audit schedule.
• Assist in the training of production personnel in all quality requirements when needed.
• Immediately advise Quality Manager of any circumstances that affect production, product quality or safety.
• Communicate quality issues to the interested parties, Quality, Engineering, manufacturing engineering and operations.
• Performs all other duties assigned by the manager.

Educational Requirement:

• Mechanical/Metallurgical/Chemical Engineering degree from accredited University.
• Completion or enrollment in a Certified QE programs is an asset.

Qualifications and Experience:

• Minimum 5 years of working experience as Quality Engineer.
• Familiarity with ISO9001:2015 and Internal Audit.
• Experienced in New product development Process and PPAP submission.
• Experience managing customer base from quality perspective, proficiency in problem solving and customer care.
• Proficiency on reading blue prints and competency with standard metrology tools.
• Problem solving ability in production environment, team leadership utilizing problem solving and statistical techniques.
• Proficient with GD&T and APQP tools and techniques (FMEA, Control Plan, SPC, Capability study, DOE).
• AIAG manuals and familiarity of SPC applications.
• MIG, Resistance and Spot welding.
• Computer Skills (MS Office including previous use of MS Access, Minitab Statistical Software).
• Ability to work in groups as well as independently with minimal supervision.
• Experience leading & structuring customer calls.
• Strong analytical skills, attentive to detail and effective communication skills.
• Team player who thrives in a fast paced work environment.

Our team includes members with a wide diversity of cultural and technical backgrounds, ages, and experiences. We understand that your work at Active should support you no matter your current situation, and we offer several benefits to ensure that your work is fulfilling while respecting your work-life balance:

• Competitive compensation and vacation packages based on current industry norms.
• Group health benefits.
• RRSP matching.
• Advancement opportunities and lateral movement based on personal interest and qualification.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. To be considered, candidates must be eligible to work in Canada.

If you are interested in applying, please send us your resume demonstrating your qualifications, skills, and experience.

We are committed to diversity and inclusion. Active is an equal opportunity employer and qualified candidates will be considered regardless of race, colour, religion, sex, sexual orientation, gender identity, cultural or national background, marital status, disability status, and any other basis protected by Ontario law.

Under the Accessibility for Ontarians with Disabilities Act (AODA), Active Dynamics provides accommodation support throughout the recruitment process upon request. If you require accommodation at any point throughout the recruitment process, please let us know.