Customer Project Manager: Cloud Solutions & AI Delivery

Ericsson GmbH; Toronto; On-site; CAD 72,000 - 94,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Employee discounts

Job summary

Ericsson Canada Inc. is seeking a Customer Project Manager to drive delivery of Cloud Software and Services Core Networks solutions in a dynamic multi-vendor environment.

You will lead contract fulfillment, planning, execution, and stakeholder engagement to ensure on-time, on-budget delivery with strong customer satisfaction. The role requires 3–8 years in PM/leadership within Core Networks and Cloud delivery, a degree in Engineering/CS/Business, and solid understanding of PM and financials.

Qualifications

• Bachelors or Masters degree or relevant experience.
• 3-8 years as Solution Architect, Technical Lead or Technical PM, CPM capacity, including Core Networks and Cloud delivery
• Earned University Degree in Engineering, Computer Science, or Business
• Solid understanding of project management
• Good financial background and understanding of business case development
• Demonstrated accountability, stakeholder management, customer-focused mindset
• Solid relationship management experience (leadership, engineers, developers, support, and sales team)
• An innovative and creative spirit embracing automation and able to work with cutting edge technologies.
• PMP, Agile Certification (preferred)
• Exposure to solutions in the Packet Core and communication services platforms
• Experience using automation and software management tools such as JIRA, GenAI, Kiro etc.

Responsibilities

• Contract Fulfillment: Ensure alignment between contract and delivery as per commercial and technical conditions.
• Project Planning: Establish and maintain the project plan as input for approval to execute, including scope, budget, timeline, risk and change management baselines.
• Project Execution: Lead project execution to meet agreed targets on scope, quality, time, cost and customer satisfaction.
• Customer & Stakeholder Management: Manage customer and internal stakeholders to ensure alignment throughout execution, including clear communication of expectations and handling of sensitive issues.
• Financial Performance: Secure financial performance for the project, including conscientious reporting of project data.
• Delivery Excellence: Drive delivery excellence within scope, budget and timeline, ensuring robust governance and escalation where needed.
• Compliance & Risk Management: Manage compliance to applicable directives and regulations to deliver within legislation with zero impact on people and environment.
• Team Leadership: Manage and mentor the allocated team, setting priorities, allocating work, supervising daily activities, and driving performance and competence development required to deliver the projects.
• Data Accuracy, Adoption of AI: Ensure data accuracy and timely reporting across relevant project and financial tools, supporting transparency and informed decision‑making.

Skills

Project management

Stakeholder management

Financial acumen

Leadership

Automation & AI

PMP

Agile

Education

Engineering

Computer Science

Business

Tools

JIRA

Cloud platforms

Job description

Ericsson Canada Inc. is seeking a Customer Project Manager to drive delivery of Cloud Software and Services Core Networks solutions in a dynamic multi-vendor environment.

You will lead contract fulfillment, planning, execution, and stakeholder engagement to ensure on-time, on-budget delivery with strong customer satisfaction. The role requires 3–8 years in PM/leadership within Core Networks and Cloud delivery, a degree in Engineering/CS/Business, and solid understanding of PM and financials.