Customer Project Management Representative

Bombardier; Dorval; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance plans (Dental, medical, life

Retirement savings plan

Employee Assistance Program

Tele Health Program

Job summary

Bombardier is seeking a Customer Project Management Representative in Dorval, QC to manage detailed aircraft interior and exterior completion and configurations, coordinating with Engineering, Interior Design, Production, Finance, Legal, Contract Management and Sales to ensure alignment with the business strategy and customer expectations.

You will obtain necessary approvals, commit the company to the build and final delivery, and navigate stakeholder communications across levels while travel is

Qualifications

• Undergraduate university degree in a related field (e.g., aeronautical engineering, aviation management, business administration).
• Min. 10 years related experience in business or commercial aviation.
• Min. 2 years in a customer-facing role.
• Excellent organizational and planning skills with ability to set priorities and manage milestones; strong project management capabilities.
• Fluent in French and English (written and spoken).
• Willingness to travel as required.

Responsibilities

• Act as a primary point of contact for detailed project management of aircraft interior/exterior completion and configurations.
• Liaise with Engineering, Interior Design, Production, Finance, Legal, Contract Management and Sales to ensure Completion Definition specs align with business strategy and customer expectations.
• Obtain necessary approvals and commit the company to the build and final delivery of the configured aircraft.

Skills

Project management

Communication

Leadership

Bilingual (French/English)

Education

Undergraduate degree in related field

Job description

Overview

Job title: Customer Project Management Representative. Location: Centre de finition, Dorval, QC, Canada. Requisition ID: 13339. Organization: Aerospace Canada. Shift: Day job. Employee Status: Regular.

Responsibilities

• Act as a primary point of contact with our customer base for the detailed project management of the aircraft interior and exterior completion and equipment configurations in respect of the associated technical specification packages.
• Liaise with internal stakeholders including Engineering, Interior Design, Production, Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with the business strategy while ensuring that customer expectations are exceeded.
• Obtain necessary management and customer approvals, thereby committing the company to the build and final delivery of the aircraft configuration as defined in the approved Completion Definition Package.

Qualifications

• Undergraduate university degree in a related field of study (e.g., aeronautical engineering, aviation management, business administration or related field).
• Minimum of ten (10) years related experience in business or commercial aviation.
• Minimum of two (2) years related experience in a customer-facing role.
• Excellent organizational and planning skills with ability to set priorities and manage milestones; strong project management capabilities.
• Ability to understand complex technical specifications and certification constraints and to become a product expert on complex product offerings.
• Exceptional communication skills, able to communicate at all levels of the organization and with customer and customer representative teams at various levels.
• Eloquent and persuasive speaking with strong presentation skills and professional presence in negotiations.
• Strong customer orientation; able to be a team player and contribute as a leader within the project team.
• Fluent in French and English (written and spoken); other languages are an asset.
• Willingness to support a flexible work environment and travel as required.

Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more).
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other legally protected characteristics to apply.