Customer Account Mgmt Representative Sr

Bombardier; Dorval; On-site; CAD 110,000 - 140,000; Full time

Job summary

Bombardier in Dorval, Quebec seeks an experienced professional to manage completion definitions for interior and exterior aircraft finishes and configurations. You will coordinate with engineering, design, program management and sales to ensure specifications align with strategy and customer expectations are exceeded.

You will liaise with international and domestic teams, lead approvals, and guide customers through the build and delivery process, while maintaining strong communication at all

Qualifications

• Undergraduate degree in a related field such as aeronautical engineering, aviation management or business administration.
• Minimum 10 years of experience in business or commercial aviation.
• Minimum 2 years in a customer-facing role.
• Excellent organizational and planning skills with solid project management ability.
• Fluency in French and English (written and spoken).

Responsibilities

• Act as a primary point of contact with our customer base for completion definitions and configurations.
• Support international and domestic wide-body sales teams on completion issues.
• Coordinate with Engineering, Design, Program Management, Estimation, Finance, Legal, Contract Management and Sales to align specifications with business strategy.
• Obtain necessary management and customer approvals to commit to the build and delivery of the completion package.
• Lead delivery activities with customers to ensure a seamless process and excellent customer experience.

Skills

Excellent communication

Team player

Strong presentation skills

Fluent in French and English

Education

Undergraduate degree in a related field

Job description

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Providing services to Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing continuous growth and development, we empower everyone to reach their full potential on their own terms, because the greatest results happens when you are free to be yourself and share your unique expertise.

What are your contributions to the team?

In your role you:

• Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages.
• Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues.
• Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded.
• Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved.
• Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities.
• Coordinate and lead Aircraft delivery activities with customers and internal stake holders to ensure a seamless process and amazing customer experience.

How to thrive in this role?

As our ideal candidate,

• You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor.
• You have a minimum of ten (10) years related experience in business or commercial aviation
• You have a minimum of two (2) years related experience in a customer facing role
• You have excellent organizational and planning skills, are able to set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills.
• You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings.
• You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel.
• You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation.
• You have strong customer orientation
• You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
• You are fluent in both French and English (written and spoken), Other languages would be an asset
• You are able to support a flexible work environment and available to travel.

Now that you can see yourself with the Bombardier Team!