Customer Program Specialist

Incora; Montreal (administrative region); On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Incentives programs

8 paid holidays + 2 floating holidays

Vacation: up to 80 hours + sick time

Perkspot discount portal

Group Life Insurance

401K plan

Career development

Job summary

Incora is seeking a Customer Program Specialist to drive and manage aerospace supply chain programs, maintain strong client relationships, and oversee contract administration. The role emphasizes inventory analysis, demand planning, and collaboration across sales, purchasing, and logistics to meet delivery commitments.

The successful candidate will leverage ERP systems and data insight to optimize performance, resolve complex issues, and support strategic program initiatives within a

Qualifications

• 3-5 years of combined Sales and Customer Service experience in aerospace (preferred).
• French language proficiency required.
• Bachelor’s degree preferred in Business, Finance, Marketing or Supply Chain.

Responsibilities

• Lead supply chain programs including inventory analysis, demand planning, import/export operations, SOP, and contract lifecycle management.
• Negotiate with external partners to secure favorable terms and reduce inventory costs.
• Monitor program health and identify risks to supply chain performance.
• Collaborate with Sales and Purchasing to ensure data flow for purchase orders and delivery requirements.
• Scale and maintain memberships in strategic programs to ensure long-term financial viability.
• Work with business unit leaders to introduce new delivery services or enhance capabilities.
• Manage large-scale program initiatives to meet time, cost, and quality targets.
• Utilize ERP and SCM software for planning, execution, and reporting.
• Account management: maintain strong client relations for complex contracts.
• Issue resolution: conduct root cause analysis and solve delivery/inventory issues.
• Cross-functional coordination with internal teams (sales, supply chain, warehouse).
• Contract administration: ensure adherence to SLAs and policies.

Skills

Analytical thinking

Problem solving

MS Office proficiency

SQL Server / database management

Aerospace & logistics knowledge

Cross-functional teamwork

Education

High School Diploma or GED

Bachelor’s degree in Business/Finance/Supply Chain

Tools

Copilot

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high-quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met.

About Role

Core Responsibilities

• Lead and manage supply chain programs such as inventory analysis, demand planning, import/export operations, operations planning (SOP), and contract lifecycle management
• Drive negotiations with external partners and suppliers to secure favorable terms, improve lead times, and reduce inventory costs.
• Monitor program health (e.g., parts pipeline health) and identify risks to supply chain performance
• Collaborate with Sales and Purchasing teams to ensure accurate data flow for purchase order placement and delivery requirements.
• Scale and maintain membership in strategic programs (e.g., Prime, Delivery Experience) to ensure long-term financial viability.
• Work with business unit leaders to introduce new delivery services or enhance existing capabilities
• Manage large-scale program initiatives to meet time, cost, and quality targets
• Utilize ERP and supply chain management software for planning, execution, and reporting
• Account Management: Maintain strong client relations for complex contracts.
• Issue Resolution: Conduct root cause analysis and solve delivery or inventory issues.
• Cross-Functional Coordination: Work with internal sales, supply chain, and warehouse teams.
• Contract Administration: Ensure adherence to service level agreements and sales policies.

Key Skills & Competencies

• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)
• Experience with MS SQL Server and database management
• Knowledge of aerospace, logistics, warehouse operations, and supplier management
• Ability to work across multiple functions (procurement, operations, logistics, finance) in a cross-functional team environment

About You

• High School Diploma or GED is required
• French is required
• Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience
• 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

Values

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

What Incora Can Offer You

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.
• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.

“Incora” is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail].