Customer Program Specialist

Incora; Quebec; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

8 Paid Holidays

Floating Holidays

Vacation up to 80 hours/year

Sick Time

Group Life Insurance at 1x salary, STD

LTD

401K plan with company match

Job summary

Incora in Canada is seeking a skilled supply chain professional to lead and manage complex programs including inventory analysis, demand planning, and import/export operations. You will negotiate with suppliers, monitor program health, and collaborate with Sales and Purchasing to ensure timely PO placements and delivery requirements.

Ideal candidates have aerospace experience, 3–5 years in Sales/Customer Service, strong MS Office skills, and a background in business/finance or supply chain.

Qualifications

• High School Diploma or GED required.
• French required.
• Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; or combination with relevant work experience.
• 3–5 years of combined Sales and Customer Service experience (aerospace preferred).
• Strong MS Office proficiency (Excel, Word, PowerPoint).

Responsibilities

• Lead and manage supply chain programs (inventory analysis, demand planning, import/export, SOP, CLM).
• Drive negotiations with external partners to secure favorable terms and reduce costs.
• Monitor program health and identify risks to supply chain performance.
• Collaborate with Sales and Purchasing for PO placement and deliveries.
• Use ERP and SCM software for planning, execution, and reporting.
• Maintain client relations for complex contracts and resolve issues.

Skills

Analytical skills

MS Office

MS SQL Server

Aerospace knowledge

Cross-functional collaboration

Education

Bachelor’s degree in business/finance/marketing or supply chain

High School Diploma or GED

Tools

Copilot/AI productivity tools

Job description

About Role:

Core Responsibilities Lead and manage supply chain programs such as inventory analysis, demand planning, import/export operations, operations planning (SOP), and contract lifecycle management Drive negotiations with external partners and suppliers to secure favorable terms, improve lead times, and reduce inventory costs. Monitor program health (e.g., parts pipeline health) and identify risks to supply chain performance Collaborate with Sales and Purchasing teams to ensure accurate data flow for purchase order placement and delivery requirements. Scale and maintain membership in strategic programs (e.g., Prime, Delivery Experience) to ensure long-term financial viability. Work with business unit leaders to introduce new delivery services or enhance existing capabilities Manage large-scale program initiatives to meet time, cost, and quality targets Utilize ERP and supply chain management software for planning, execution, and reporting Account Management: Maintain strong client relations for complex contracts. Issue Resolution: Conduct root cause analysis and solve delivery or inventory issues. Cross-Functional Coordination: Work with internal sales, supply chain, and warehouse teams. Contract Administration: Ensure adherence to service level agreements and sales policies.

Key Skills & Competencies

• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio)
• Experience with MS SQL Server and database management
• Knowledge of aerospace, logistics, warehouse operations, and supplier management
• Ability to work across multiple functions (procurement, operations, logistics, finance) in a cross-functional team environment

About you:

High School Diploma or GED is required French is required Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred) Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first‑class brand‑new environment but most importantly we will offer you the chance to be part of our Incora story.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full‑Time employees.
• Full‑Time Non‑Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service.
• They will receive a separate amount of Sick Time.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.

Incora™ is a leading, global provider of innovative supply chain solutions.

Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission‑critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on‑site customer services.

We pride ourselves on offering:

• Industry‑leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

So, if you feel you have all of this, and want to be part of developing the Incora Story we can’t wait to hear from you.

Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail].

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.