Customer, Production Coordinator

Canduct Industries; London; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

PPE provided

Shoe allowances

On the job training

RRSP program

Employee Assistance Program

Annual bonus potential

Social events

Competitive compensation

Job summary

Canduct Industries in London, ON is hiring a Customer Production Coordinator to act as the liaison between customers and production. This on-site role supports order creation, BOM review, and due-date coordination to ensure timely delivery.

The ideal candidate has 2–3 years in customer service, reads blueprints, and is proficient with ERP systems and MS Excel/Word. On-site, day shift, with growth opportunities and benefits.

Qualifications

• 2–3 years of customer service experience.
• Diploma in Engineering or business-related fields is an asset.
• Ability to read blueprints is required.
• Production knowledge and computer savvy.
• Experience with ERP systems is an asset.
• Intermediate-to-advanced Microsoft Excel & Word.

Responsibilities

• Maintain customer records by updating account information.
• Receive and create customer orders in Visual ERP system.
• Read, analyze and organize Bills of Materials and drawings.
• Prepare purchase requisitions for components.
• Coordinate with Planning to obtain due dates and create work orders.
• Collaborate with Production, Shipping to fulfill customer needs.
• Monitor order status, delivery times and shipping status.
• Resolve issues with Quality/Production and follow up for satisfaction.
• Keep records of inquiries, complaints and actions taken.
• Prepare pre-shipping documents for shippers.
• Ensure output meets quality standards.

Skills

Customer service

Production knowledge

Computer literacy

MS Excel

MS Word

Blueprint reading

Problem solving

Teamwork

Time management

Transportation

Education

Diploma in Engineering or business

Tools

ERP systems

Job description

Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers. We are looking for a Customer Production Coordinator in London, ON.

Reporting to the CSR Manager, this individual will act as a liaison between customers and the production team – providing administrative support.

This position will be 100% on site at our facility in London, Ontario and work the Day shift from 7:00AM to 4:00PM Monday to Friday.

We offer:

• Excellent growth and advancement opportunities.
• Clean and safe work environment.
• Company provided PPE and shoe allowances.
• On the job training.
• Growth opportunities.
• Company social events.
• Competitive compensation package.
• Generous RRSP program.
• Employee and Family Assistance Program.
• Potential for annual bonus.
• Starting salary from $50K.

Job Responsibilities:

• Maintains customer records by updating account information.
• Receives and creates customer orders by gathering, analyzing, and inputting data into the Company’s Visual ERP system.
• Read, analyze and organize customers Bill of Materials and drawings.
• Prepares purchase requisitions for purchased components.
• Works closely with the Planning team to obtain manufacturing due dates and prepares product work orders.
• Work with Production Supervisors, Lead Hands and Shipping department to ensure customer needs are met.
• Monitor and advise customers of order status, delivery times and shipping status.
• Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
• Ensure output meets quality standards.
• Additional duties as assigned within your department.

Qualified Candidates will have:

• 2-3 years of customer service experience
• Diploma in Engineering or business-related fields are an asset.
• The ability to read blueprints is required.
• Production knowledge and computer savvy.
• Previous experience with ERP systems is an asset.
• Intermediate-to-advance Microsoft Excel & Word skills.
• Attention to detail, accuracy and time management.
• A proactive individual with the ability to solve problems.
• Ability to work independently as well as a dynamic team setting.
• Reliable transportation to and from work.

Canduct is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Canduct is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.