Customer, Production Coordinator

Canduct-Group-of-Companies-1; London; On-site; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Growth opportunities

On the job training

RRSP program

Employee Assistance Program

Annual bonus potential

Job summary

Canduct Industries in London, ON is hiring a Customer Production Coordinator to act as a liaison between customers and production. The role is on-site Monday to Friday, 7:00 AM to 4:00 PM, with potential for growth and an annual bonus. Starting salary is CAD 50,000, with a strong emphasis on accuracy and timely delivery.

Reporting to the CSR Manager, you will support order processing, BOM review, and documentation, while coordinating with Planning and Shipping to meet customer needs.

Qualifications

• 2-3 years of customer service experience.
• Diploma in Engineering or business-related fields is an asset.
• Ability to read blueprints is required.
• ERP systems experience is an asset.
• Proficient in Microsoft Excel & Word.

Responsibilities

• Maintains customer records by updating account information.
• Receives and creates customer orders in Visual ERP.
• Reads and organizes customers BOMs and drawings.
• Prepares purchase requisitions for components.
• Coordinates with Planning to obtain due dates and issue work orders.
• Works with Production Supervisors, Lead Hands and Shipping to meet customer needs.
• Monitors order status, delivery times and shipping status.
• Resolves product or service issues with Quality/Production and follows up for satisfaction.
• Keeps records of customer interactions and transactions.
• Prepares pre-shipping documents (manifest, weights, pricing updates).
• Ensures output meets quality standards.
• Performs additional duties as assigned.

Skills

Customer service

Blueprint reading

Time management

Education

Engineering or business diploma

Tools

Microsoft Excel

Microsoft Word

ERP systems

Job description

Canduct Industries is a leading manufacturer in electrical insulation, primarily used for cooling for oil cooled transformers. We are looking for a Customer Production Coordinator in London, ON.

Reporting to the CSR Manager, this individual will act as a liaison between customers and the production team – providing administrative support.

This position will be 100% on site at our facility in London, Ontario and work the Day shift from 7:00AM to 4:00PM Monday to Friday.

We offer:

• Excellent growth and advancement opportunities.
• Clean and safe work environment.
• Company provided PPE and shoe allowances.
• On the job training.
• Growth opportunities.
• Company social events.
• Competitive compensation package.
• Generous RRSP program.
• Employee and Family Assistance Program.
• Potential for annual bonus.
• Starting salary from $50K.

Job Responsibilities:

• Maintains customer records by updating account information.
• Receives and creates customer orders by gathering, analyzing, and inputting data into the Company's Visual ERP system.
• Read, analyze and organize customers Bill of Materials and drawings.
• Prepares purchase requisitions for purchased components.
• Works closely with the Planning team to obtain manufacturing due dates and prepares product work orders.
• Work with Production Supervisors, Lead Hands and Shipping department to ensure customer needs are met.
• Monitor and advise customers of order status, delivery times and shipping status.
• Resolves product or service challenges with the Quality/Production departments by clarifying the customers' issues/requests, solving the problem, and following up to ensure satisfaction.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
• Ensure output meets quality standards.
• Additional duties as assigned within your department.

Qualified Candidates will have:

• 2-3 years of customer service experience
• Diploma in Engineering or business-related fields are an asset.
• The ability to read blueprints is required.
• Production knowledge and computer savvy.
• Previous experience with ERP systems is an asset.
• Intermediate-to-advance Microsoft Excel & Word skills.
• Attention to detail, accuracy and time management.
• A proactive individual with the ability to solve problems.
• Ability to work independently as well as a dynamic team setting.
• Reliable transportation to and from work.

Canduct is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. Canduct is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.