Customer Product Support Advisor

Brandt; Quebec; Hybrid; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Career advancement

Benefits package

RRSP matching

Job summary

Brandt Tractor Ltd in St-Augustin Construction and Forestry is seeking a Customer Support Advisor to promote parts and services and deliver after-sales support to customers. The CSA will prospect new accounts, maintain ongoing client relationships, and coordinate with parts, service, and sales teams to resolve issues, drive loyalty, and grow revenue in a fast-paced environment.

You will travel locally when needed, maintain accurate records, and participate in training to stay current on

Qualifications

• Previous sales experience in the industry.
• Valid driver's license.
• Willingness to travel within territory.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Strong time management and ability to meet deadlines.
• Journeyman ticket in Parts or heavy equipment is an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities.
• Implement and execute an annual territory plan, including updating the customer target list.
• Collaborate with management to develop marketing strategies to expand the customer base.
• Complete daily call reports with accurate information to track interactions and sales progress.
• Maintain and utilize customer records for meetings, opportunities, quotes and notes.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory; ensure price lists and product information are current.
• Assist parts counter personnel with quotes, orders, deliveries and inventory control.
• Provide competitive product and pricing information to the Parts Manager.
• Follow up on customer complaints and communicate resolutions to management.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

Skills

Sales experience

Driver's license

Travel flexibility

Positive attitude

Customer relationships

Team player

Time management

Journeyman ticket

Job description

• On-site
• Full-Time
• Requisition #: CUSTO003320

Description

Brandt Tractor Ltd is currently seeking a Customer Support Advisor (CSA) for our St-Augustin Construction and Forestry location.

The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

What We Look For

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to be positive and professional towards internal and external challenges.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Journey person ticket in Parts or heavy equipment considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.