Customer Inquiry Support Representative

Hispanic Alliance for Career Enhancement; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company is seeking a Permanent Customer Inquiry Support Representative to manage overdue accounts and provide exceptional customer service. The ideal candidate will excel in communication and problem-solving, ensuring customer satisfaction through effective account management. Join a dedicated team that values inclusion and offers a supportive work environment.

Qualifications

• Minimum high school education required.
• Experience in a Call Centre and/or Collections environment would be an asset.

Responsibilities

• Processes and determines appropriate action for delinquent gas accounts.
• Initiates outgoing calls and monitors accounts.
• Works closely with internal and external partners/customers.

Skills

Communication

Problem Solving

Customer Service

Negotiation

Education

High School Diploma

Tools

Excel

Word

MS Outlook

SAP CIS

Job description

Posting End Date:
May 26, 2025

Employee Type:
Regular-Full time

Union/Non:
This is a unionized position

Bargaining Unit/Local: Unifor Local 758 Windsor Office

Rate Classification: Grade 6, $38.83 - $42.88 per hour.

Employee Type: One (1) Permanent Full-time Position

We are seeking a Permanent Customer Inquiry Support Representative to join our hardworking team!

In this role, you will arrange payment with residential and commercial customers on overdue bills, work with appropriate third parties, as needed, and answer customer questions and concerns regarding their account.

Our ideal candidate has excellent communication and problem-solving skills with a focus on providing professional and

supportive customer service.

Are you passionate about providing outstanding customer service? Apply today!

What you will do (Responsibilities):

• Processes and determines appropriate action for all delinquent gas accounts.
• Initiates outgoing calls and monitors accounts from on-line systems or hard-copy reports.
• Receives calls via automated dialer platform to resolve collection concerns.
• Works closely with internal and external partners/customers to ensure the best course of action is taken on delinquent accounts.
• Works offline assignments including but not limited to customer inquiries, agency assist, high balance account monitoring, RDLK/RUNL notification issues (CC20s), bankruptcies, tenant notices and vital service requests.
• Processes adjustments, orders, reports, and other account updates as required. Forwards inquiry/complaints as per defined process.
• Follows company and business unit processes, policies, and procedures.
• Assists with training, as requested.
• Promotion of corporate programs/initiatives as required.
• Completes other tasks and assists other departments as assigned.

Who you are (Qualifications):

You will have the following combination of education, skills experience:

• Minimum high school education.
• Excellent verbal and written skills required.
• Excellent customer service and negotiation skills required.
• Demonstrated desktop skills required (Excel, Word, MS Outlook, MS Word).
• Demonstrated, accurate keyboard/data entry skills.
• Experience in a Call Centre and/or Collections environment would be an asset.
• Demonstrated ability to work in a fast-paced team environment.
• Experience working in SAP CIS would be an asset.
• Must be able to work responsibly under direct and indirect supervision.

Mandatory Testing: Call center testing

NOTE: As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration. We accept applications submitted via our online recruiting system only.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com