Customer Implementation Specialist

SVCPH Inc.; Canada; Remote; CAD 45,000 - 65,000; Full time

Job summary

A dynamic company is seeking a Customer Implementation Specialist to enhance customer success with their AI platform. This role involves guiding new customers through the setup and optimization of their campaigns, focusing on booking meetings via LinkedIn automation. Candidates should have BPO experience and strong communication skills, with a proactive approach to customer service.

Qualifications

• At least 6 months of BPO experience in one company.
• Excellent command of the English language with neutral or American accent.
• Strong administrative skills and accurate typing.

Responsibilities

• Conduct campaign optimization calls with new customers.
• Track customer success metrics and maintain a high attendance rate.
• Provide support and guidance to new customers.

Skills

Communication

Organizational skills

Customer-focused attitude

Technical explanation

Job description

This is a dynamic and growing company focused on helping customers achieve their sales and marketing goals by providing innovative solutions that leverage LinkedIn automation, artificial intelligence, and sales enablement tools.

About the Role:

As a Customer Implementation Specialist, you'll play a key role in ensuring our new customers in North America get the most out of the AI platform right from the start. You'll be making calls to guide them on how to best set up and optimize their campaigns so they see real results, like booked meetings. You will report to the Customer Implementation Team Lead, who is part of our Customer Success Department in Canada.

What You'll Do:

• Conduct campaign optimization calls with new customers to guide them through the initial setup and best practices for using the AI platform.
• Clearly explain how to use our platform effectively to achieve their goals, with a strong focus on booking meetings through LinkedIn automation and AI-powered features.
• Aim to spend approximately 80% of your working time actively engaging with customers on these calls.
• Track and aim for high customer success metrics, such as ensuring that at least 75% of the customers you work with see meetings booked through our platform within their first month.
• Maintain a 100% attendance rate for all scheduled customer calls.
• Provide excellent support and guidance to new customers, answering their questions and helping them overcome any initial challenges in leveraging LinkedIn and AI in their sales strategies.
• Share customer feedback and insights with the Customer Implementation Team Lead to help us continuously improve our onboarding process and the effectiveness of our platform.

What We're Looking For:

• Must have at least 6 months of BPO experience in one company
• Experience in customer support or onboarding, especially with SaaS platforms or sales technology, is a plus but not required
• Must have an excellent command of the English language, with neutral or American accent
• Strong administrative skills - accurate typing & spelling is essential to this role
• Willing to work full-time night shift
• Excellent verbal communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely, particularly around LinkedIn and AI-driven sales processes
• Strong organizational and time management skills to effectively manage your call schedule and customer interactions
• A proactive and customer-focused attitude, with a genuine desire to help our clients succeed using innovative technologies
• Ability to work independently and as part of a team