Customer-Focused Administrative Assistant

Canada Life; Vancouver; In loco; CAD 39.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Education reimbursement

Health & Wellness benefits

Volunteer day

Company pension

Employee discounts

Descrizione del lavoro

Canada Life in Vancouver is seeking an organized Administrative Assistant to manage our toll-free reception line and provide essential administrative support. The role includes invoice processing, mail handling, and maintaining client and employee records.

The successful candidate will demonstrate strong customer service, excellent communication, and solid data-entry skills, with proficiency in Outlook, Word, and Excel. This is a temporary full-time position with a solid benefits offering.

Competenze

• Completion of high school or equivalent.
• Experience providing customer service or telephone/reception support.
• Strong verbal communication and confident handling of inquiries.
• Excellent customer service with professional, patient demeanor.
• Proficient data-entry and keyboarding (50 wpm).
• Proficiency with Outlook, Word and Excel.

Mansioni

• Handle incoming calls on toll-free line and direct inquiries to appropriate resource.
• Provide courteous, timely service to employees, clients and service providers.
• Respond to general inquiries and route callers accordingly.
• Gather caller information to support routing and follow-up.
• Balance multiple inquiries with administrative tasks.
• Process invoices and enter payment information.
• Open, sort and prepare incoming mail.
• Scan and upload mail to imaging system and assign tasks.
• Prepare and mail correspondence to employees, clients and providers.
• Maintain client and employee data in systems, update banking details.
• Investigate returned mail and resend communications as needed.
• Distribute files from Records Centre as requested.
• Provide additional administrative support as required.

Conoscenze

Customer service

Telephone support

Listening

Problem solving

Time management

Teamwork

Attention to detail

Typing speed 50 wpm

Formazione

High school diploma or equivalent

Strumenti

Outlook

Word

Excel

Descrizione del lavoro

Canada Life in Vancouver is seeking an organized Administrative Assistant to manage our toll-free reception line and provide essential administrative support. The role includes invoice processing, mail handling, and maintaining client and employee records.

The successful candidate will demonstrate strong customer service, excellent communication, and solid data-entry skills, with proficiency in Outlook, Word, and Excel. This is a temporary full-time position with a solid benefits offering.