Customer Fleet Coordinator

finning; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Finning Canada is seeking a Customer Fleet Coordinator to join our team. You will open work requests, order parts, and coordinate with customer-facing roles to ensure services are completed on time.

You will handle invoicing for completed jobs within LLTI targets, monitor machine usage, and provide training and support to teammates as required. Strong emphasis on accuracy, safety, and collaboration in a fast-paced environment.

Qualifications

• Grade 12 education minimum.
• Post-secondary education in a related discipline considered an asset.
• Previous office or administrative experience considered an asset.

Responsibilities

• Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters.
• Invoicing of completed jobs within LLTI target timelines
• Monitoring machine usage
• Training and support of other team members as required.

Skills

Attention to detail

Prioritization

Safety culture

Self-motivation

Team player

Organizational skills

Communication skills

Education

Grade 12

Post-secondary education asset

Tools

Infor M3

Salesforce

CAT applications

SIS

VisionLink

Job description

Company: Finning Canada

Number of Openings: 1

Worker Type: Permanent

Position Overview

Join Finning as a Customer Fleet Coordinator!

Job Description

• Opening work requests, requesting parts, partnering with customer facing roles to have services completed within on-time delivery parameters.
• Invoicing of completed jobs within LLTI target timelines
• Monitoring machine usage
• Training and support of other team members as required.

Specific Skills

• Strong attention to detail
• Ability to prioritize and work in a fast paced environment
• Demonstrated commitment to safety culture
• Self-motivated and ability to work with minimal supervision
• Strong team player
• Strong organizational and time management skills
• Excellent interpersonal, verbal and written communication skills

Knowledge

• Experience with Infor M3, Salesforce, and CAT applications
• Understanding of all policies related to the service department
• Understanding of service work in progress management (SWIP)
• SIS and VisionLink working knowledge

Accountability

• Ensure WOs are opened and closed in a timely manner.
• Ensure identification of aging WO's and action appropriately.
• Maintain accurate contract information in Salesforce programs

Education & Experience

Grade 12 education at a minimum

Post-secondary education in a related discipline considered an asset

Previous office or administrative experience considered an asset.

Company Values

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.