Customer Experience Team Leader I (Checkouts)

IKEA; Calgary; On-site; CAD 49,000 - 68,000; Full time

Benefits offered by this job

Wellness days

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Calgary seeks a Customer Experience Team Leader I to guide the customer relations team in a fast-paced, multichannel retail setting. You will drive onboarding, training and development of co-workers, and partner with stakeholders to deliver exceptional service.

You will analyze feedback to eliminate causes of negative experiences and drive performance standards to ensure a rewarding customer experience for all visitors.

Qualifications

• Onboarding and developing co-workers
• Lead a customer relations team
• Collaborate with stakeholders to improve service

Responsibilities

• Secure the customer experience assignment and ensure performance standards
• Lead onboarding and development of the team
• Analyse customer feedback to prevent negative experiences

Job description

ABOUT THIS WORK AREA

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Secure the customer experience assignment, strategy implementation and responsibility for its performance.
Lead the customer team and collaborate with key stakeholders to ensure a rewarding customer experience.
Analyse and ensure performance standards of the team are met and corrective actions are implemented to ensure an excellent customer experience.
Lead the process of onboarding, training and development of the competence of co-workers.
Analyse customer feedback to eliminate and prevent the causes of negative customer experience.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Team Leader I

The starting rate/ salary for this position ranges from 49120 CAD to 67540 CAD and will be based on relevant work experience.