Small CMP Manager I

IKEA; Vaughan; On-site; CAD 70,800 - 97,350; Full time

Benefits offered by this job

Wellness days

Health coverage

RRSP with matching

Annual bonus incentive

Flexible spending account

Life insurance

Merchandise and restaurant discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA is seeking a Small CMP Manager I in Vaughan, Ontario. The role involves leading team operations, implementing commercial strategies, and enhancing customer experience across all channels. Candidates should have a passion for home furnishings, at least 3 years of team leadership experience in a retail environment, and strong skills in budgeting and communication. Benefits include wellness days, health coverage, an annual bonus plan, and more. Salary ranges from 70,800 CAD to 97,350 CAD based on experience.

Qualifications

• Minimum of 3 years' experience leading and managing a team in customer service or a retail environment.
• Strong ability to set budgets and implement action plans.
• Ability to manage multiple competing priorities.

Responsibilities

• Lead the alignment of the unit operating model with local market needs.
• Implement and oversee the commercial action plan.
• Enhance customer experience across channels.

Skills

Sales management

Leadership

Team management

Communication

Budgeting

Adaptability

Job description

WHAT YOU'LL NEED TO HAVE

• You have a genuine interest in home furnishings and a passion for sales management together with the right attitude to make things happen and influence in a multichannel retail structure.
• You are a confident decision-maker who is able to collaborate across functions, communicate effectively, delegate when necessary and lead business through people.
• You have a minimum of 3 years' experience leading and managing a team, preferably acquired in customer service or a fast‑paced retail environment.
• You have a strong ability to set budgets, implement action plans and follow up on defined goals. Your approach to leadership is based on performing and delivering while learning and developing.
• You can effortlessly manage multiple competing priorities and organize your work and the work of others to make the most efficient use of time available.
• You have the necessary expertise to work with changing business needs and priorities that require adaptation, flexibility and a thorough understanding of life at home in your primary market area.
• You are motivated to succeed in a dynamic, customer‑focused retail environment and are eager to continuously optimize sales, create a vital daily commercial drive and provide a day out for the whole family.

A DAY IN YOUR LIFE WITH US

• Lead the alignment of the unit operating model with local market needs and the IKEA brand identity, ensuring the physical customer meeting point remains competitive, relevant, and a leader in home furnishing solutions.
• Lead commercial strategy execution. Implement and oversee the commercial action plan, integrating input from the team and stakeholders to achieve business, people and sustainability objectives, maximize sales, and ensure long‑term profitability while meeting IKEA standards. Monitor KPIs, financial targets and costs, and take corrective actions when needed.
• Enhance customer experience across channels. Ensure a seamless, inspiring, and customer‑centric experience in the unit, aligned within the IKEA omni ecosystem, maintaining high standards in merchandising, availability of home furnishing range and services in close cooperation with Market management team.
• Secure excellence in end‑to‑end unit operations with focus on retail foundation, services execution, quality, productivity improvements and cost optimisation, whilst ensuring compliance with internal policies and external regulations, including health, safety and sustainability standards. Provide manager‑on‑duty service for the unit.
• Develop and empower the team. Lead, coach and motivate a diverse team by setting clear goals, fostering competence development and ensuring the right people are in the right place at the right time. Ensure strong collaboration and a feeling of togetherness across unit and market.

ABOUT THIS WORK AREA

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximise sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Why you will love us

• Wellness days (in addition to your vacation days!)
• Extended health, dental and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co‑worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical and financial wellbeing)

In the IKEA world, this position is officially referred to as Small CMP Manager I.

The starting rate/ salary for this position ranges from 70800 CAD to 97350 CAD and will be based on relevant work experience.