Customer Experience Co-worker II

IKEA Gruppe; Winnipeg; On-site; Confidential; Full time

Benefits offered by this job

Wellness days (in addition to vacation

Extended health, dental, and vision

RRSP with IKEA contribution matching

Annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Employee discounts

Parental leave

Bereavement leave

Employee assistance program

Job summary

IKEA Gruppe in Winnipeg is seeking a Customer Experience Co-worker II to warmly assist customers across multiple channels in our store. You will contribute to delivering excellent service, maintaining KPI targets, and helping teammates develop their knowledge in customer experience.

This role emphasizes friendly interactions and problem-solving to ensure a joyful customer journey. Starting rate is 19.04 CAD per hour, with benefits including wellness days, health coverage, retirement plan, and

Qualifications

• Minimum 1 year of related experience.

Responsibilities

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

Job description

What you'll need to have

• Minimum 1 year of related experience

A day in your life with us

• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.

About this work area

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!

Why you will love us

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker II

The starting rate/ salary for this position is 19.04 CAD