Customer Experience Supervisor

Bedard Resources; Dorval; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Stimulating airport work environment

Public transport accessibility

Group insurance after three months

Uniform allowance after three months

Job summary

A reputable staffing agency is looking for a Team Leader to manage over 10 ambassadors at YUL airport. Responsibilities include guiding passengers, organizing daily operations, and training staff. Candidates must have at least two years of team management experience and be fully bilingual in French and English. This role offers a stimulating airport work environment with opportunities for growth. Group insurance and uniform allowances are available after three months.

Qualifications

• At least two years of team management experience in a related field.
• Excellent interpersonal communication skills.
• Bilingual in French and English.

Responsibilities

• Welcoming and guiding YUL passengers.
• Managing a team of over 10 ambassadors.
• Organizing daily operations.

Skills

Team management

Interpersonal communication

Bilingual (French and English)

Job description

Overview

Read our latest blog post on Why Choose an ACSESS-Certified Agency? Do you have strong customer service and personnel management skills? Our team at Aéroport de Montréal is ready to welcome you and help your career take off. You'll have the opportunity to work with a team of passionate people who take the satisfaction of millions of travellers to heart every year! #YUL

Responsibilities

• Welcoming, guiding, and informing YUL passengers.
• Managing a team of more than 10 ambassadors.
• Organizing daily operations.
• Ensure the quality and excellence of service provided.
• Continuously train and coach ambassadors to enhance the customer experience.
• Solving problems and supporting the airport team.
• Briefing and assisting management in weekly meetings.
• Maintaining constant verbal and written communication with the entire team and management.
• Performing various administrative tasks (absence tracking, shift report monitoring, employee record maintenance, procedure updates, time sheets, etc.).
• Adjusting the schedule as needed.
• Contributing to project development.
• Answering phone calls on supervisor line.
• Performing any other related tasks.
• If you’re ready to take on new challenges, we want to meet you!

Advantages

• Stimulating airport work environment.
• Accessible by public transport from Montreal with the747 shuttle, available 24/7.
• Group insurance after three months for positions working four days a week or more.
• Uniform allowance after three months.

Job requirements

• At least two years’ team management experience (performance, motivation, coaching, logistics, work organization, etc.).
• Excellent interpersonal communication skills.
• Available to work day and evening shifts from Sunday to Saturday.
• Fully bilingual (French and English) to effectively communicate with clients 50% of the time.

Desired profile

• Demonstrate strong leadership skills and the ability to motivate your team.
• Be a team player, leveraging your team’s strengths.
• Be empathetic, welcoming, and cheerful.
• Maintain a positive attitude when resolving issues.
• Present a professional and well-groomed appearance.
• Be proactive in customer service and teamwork.