Customer Experience Specialist (In-Store & Special Orders)

RONA; Welland; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Inclusive working environment

Employee discounts

Benefits package

Annual salary review

Telemedicine access

Opportunities for advancement

Community involvement

Ongoing training

Job summary

RONA is hiring for a customer service role in Canada. You will assist customers in-store or by phone, process special orders, and help keep the store well stocked and organized while promoting current promotions.

The position emphasizes excellent service, good communication, and teamwork, with opportunities for training, advancement, and community involvement within a welcoming environment.

Qualifications

• Effective selling skills and a commitment to providing excellent customer service are essential.
• Good communication and interpersonal skills are needed to assess customer requirements and make recommendations.
• Some experience in a customer-focused role is required.
• The ability to perform work duties involving stretching, bending, lifting, and carrying medium to heavy products is required.

Responsibilities

• Assist customers with their information/product requirements in the store or over the telephone.
• Prepare special orders, obtain required information and specifications from customer, contact Special Order Purchaser to establish and confirm price and available delivery date.
• Maintain entire store, including ensuring area is well stocked and merchandised with current product levels and information signage. Monitor inventory levels, perform inventory counts, and highlight inventory concerns.
• Keep current on flyer and promotional events.
• Actively strive to increase product knowledge, understand application and/or renovation techniques, and improve selling skills by participating in available training sessions.
• Other related tasks to ensure the store runs smoothly.

Skills

Customer service

Communication skills

Job description

RONA is hiring for a customer service role in Canada. You will assist customers in-store or by phone, process special orders, and help keep the store well stocked and organized while promoting current promotions.

The position emphasizes excellent service, good communication, and teamwork, with opportunities for training, advancement, and community involvement within a welcoming environment.