Customer Experience & DIY Project Specialist

RONA; Edmonton; On-site; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Inclusive environment

Work-life balance

Employee discounts

Insurance: medical and other coverage

Annual salary review

GreenShield+ telemedicine

Advancement opportunities

Community involvement

Team training

New Hire training program

Student incentive program

Job summary

RONA in Canada is seeking a customer service team member to assist customers with information and product requirements in-store or over the phone, and to manage special orders to ensure a great shopping experience.

You will maintain store organization, monitor inventory, stay current on promotions, and participate in training to grow product knowledge and selling skills while supporting store operations.

Qualifications

• Customer service experience preferred.
• Ability to lift and move medium to heavy products.
• Willingness to participate in training and develop product knowledge.

Responsibilities

• Assist customers with information/product requirements in-store or over the telephone.
• Prepare special orders, obtain required information, and confirm price/delivery date.
• Maintain store, ensure area is stocked and merchandised with current product levels and signage.
• Monitor inventory levels, perform counts, and flag inventory concerns.
• Keep current on flyers and promotional events.
• Actively improve selling skills through available training sessions.
• Other related tasks to ensure the store runs smoothly.

Skills

Selling skills

Communication

Customer service

Physical ability

Job description

RONA in Canada is seeking a customer service team member to assist customers with information and product requirements in-store or over the phone, and to manage special orders to ensure a great shopping experience.

You will maintain store organization, monitor inventory, stay current on promotions, and participate in training to grow product knowledge and selling skills while supporting store operations.