Plumbing & Home Improvement Associate — In-Store Support

RONA; Hamilton; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Inclusive work environment

Work-life balance

Employee discounts

Benefits: insurance and annual salary/

GreenShield+ telemedicine platform

Opportunities for advancement

Community involvement

Teamwork and training

New hire training program

Student incentive program

Job summary

RONA is seeking a customer service team member to assist customers in-store or over the phone, manage special orders, and keep the store organized and well-stocked. You will stay current with flyers and promotions to improve sales and deliver a great shopping experience.

The role emphasizes customer service, product knowledge, and teamwork, with opportunities for advancement within a community-focused retail environment.

Qualifications

• Effective selling skills and a commitment to providing excellent customer service.
• Good communication and interpersonal skills to assess customer requirements and make recommendations.
• Some experience in a customer-focused role is required.

Responsibilities

• Assist customers with information and product requirements in-store or by phone.
• Prepare special orders; gather details and confirm price and delivery date with purchaser.
• Maintain store cleanliness and ensure shelves are stocked and signage is up-to-date.
• Stay informed about flyers and promotions to assist in selling efforts.
• Increase product knowledge and participate in trainings to improve selling skills.

Skills

Selling skills

Communication

Interpersonal skills

Customer-focused

Job description

RONA is seeking a customer service team member to assist customers in-store or over the phone, manage special orders, and keep the store organized and well-stocked. You will stay current with flyers and promotions to improve sales and deliver a great shopping experience.

The role emphasizes customer service, product knowledge, and teamwork, with opportunities for advancement within a community-focused retail environment.