Customer Experience Specialist

Built With Science; Victoria; On-site; CAD 45,000 - 60,000; Part time

Job summary

A leading fitness platform is seeking a Customer Experience Specialist for a hybrid contract role. Responsibilities include providing exceptional customer support, resolving inquiries, and analyzing customer feedback to enhance experiences. Ideal candidates should possess strong communication skills and a passion for fitness. A Bachelor's degree or equivalent experience in customer service is preferred. Join a community dedicated to connecting scientific research with effective fitness strategies.

Qualifications

• Handle diverse customer inquiries professionally and empathetically.
• Collaborate in a customer service-focused environment.
• Provide actionable insights from customer feedback.

Responsibilities

• Provide excellent customer support through multiple channels.
• Analyze customer feedback to identify areas for improvement.
• Maintain a positive experience for all stakeholders.

Skills

Exceptional communication and interpersonal skills

Customer service experience

Strong organizational skills

Attention to detail

Problem-solving abilities

CRM tools proficiency

Ability to analyze customer feedback

Education

Bachelor's degree or equivalent work experience

Tools

Customer relationship management tools

Job description

Built With Science (BWS) is a leading fitness platform designed to connect scientific research with practical, effective fitness strategies. Founded on evidence-based principles, BWS provides tailored programs to help individuals achieve sustainable fitness goals. Trusted by over 200,000 individuals globally, BWS has created a community of science-driven fitness enthusiasts and has a strong presence with over 6.9 million YouTube subscribers. By consistently updating its programs with advancements in fitness and nutrition science, BWS ensures its offerings remain cutting‑edge and effective. Collaborating with industry experts, BWS empowers individuals to enhance their fitness journey with tools and knowledge thoroughly rooted in science.

Role Description

This is a contract hybrid role for a Customer Experience Specialist. Key responsibilities include providing excellent customer support through multiple communication channels, resolving customer inquiries and concerns, and maintaining a positive experience for all stakeholders. The role involves analyzing customer feedback to identify areas for improvement and collaborating with cross‑functional teams to optimize processes. You will represent the voice of the customer, contribute to the refinement of strategies, and ensure customer satisfaction is at the forefront of all interactions.

Qualifications

• Exceptional communication and interpersonal skills, with the ability to handle diverse customer inquiries professionally and empathetically.
• Experience in customer service, customer relationship management, or related roles in a collaborative environment.
• Strong organizational skills, attention to detail, and problem‑solving abilities.
• Proficiency in using customer relationship management (CRM) tools and other customer support platforms.
• Ability to analyze customer feedback and provide actionable insights to improve overall customer experience.
• A passion for fitness, wellness, and using a science-based approach to achieve goals is an asset.
• Bachelor's degree or equivalent work experience in customer service, business, or a related field.