Customer Experience Specialist

Socket.dev; Pickering; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Paid training

Opportunities for advancement

Job summary

Rapid City Transportationo/b Autolux Ltd. is seeking a Customer Experience Specialist to support client inquiries with a focus on quality and accuracy. The role operates full-time, Monday through Friday, with training completed first and occasional weekend shifts as needed, in Ontario, Pickering.

The position emphasizes a non-sales environment, inclusivity, and a pathway for progression with pay increases. Strong English communication and basic computer skills are essential; French is a plus.

Qualifications

• High school diploma or equivalent (GED).
• Minimum of 1-year customer service experience.
• Excellent English verbal and written communication skills.
• French verbal and written communication skills considered an asset.
• Excellent computer skills (multi‑screen, multiple tabs).
• Friendly, patient, empathetic, dependable and self‑motivated.
• Strong ability to transfer information accurately into company software.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming customer inquiries in a friendly, professional manner while actively listening to concerns.
• Record and modify customer information within the database.
• Offer support and solutions per customer service policies.
• Collaborate with stakeholders and teams to stay updated on products, services, and policies.
• Perform other duties as requested.

Skills

Customer service

English communication

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Job description

Position: Customer Experience Specialist

Department: Customer Experience

Type: Full Time - Permanent: Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday

Why work at RCT?

• Opportunity to support the vulnerable sector and make a difference in someone’s life.
• Not a sales environment; we focus on call quality and accuracy.
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.
• Participate in performance plans, recognition programs, service awards, office events and other celebrations.
• Paid training and opportunity for leveled job growth with pay increases.
  

Position Responsibilities:

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company's customer service policies
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Other duties as requested

Position Qualifications:

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service experience
• Excellent English verbal and written communication skills
• French verbal and written communication skills considered an asset
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• Friendly, patient, empathetic, dependable and self-motivated
• High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
• Ability to work independently and as part of a team
• Ability to multi-task and high ability to operate in a busy environment
• Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for Monday-Friday 2:30pm to 11:00pm after completion of training with occasional Saturday or Sunday

Rapid City Transportationo/b Autolux Ltd..has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.

Thank you for your application. Only candidates selected for interview will be contacted.

We adhere to the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure fair treatment for every candidate. We are committed to creating an inclusive, equitable, and accessible environment for all applicants. We welcome and encourage applications from individuals of all backgrounds and identities, including those with disabilities. If you require accommodation at any stage of the recruitment process, please inform us through your applications and we will work with you to meet your needs.

Privacy Notice: We collect personal information from applicants only for recruitment purposes, in compliance with PIPEDA. By applying, you consent to the collection, use, and limited disclosure of your information for evaluating your candidacy. Your data will be safeguarded and retained only as long as necessary. For questions or to withdraw consent, please notes in your application.