Customer Experience Specialist

Oldcastle Infrastructure; Candiac; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental benefits

Disability insurance

Group retirement savings

Health and wellness programs

Inclusive culture and growth

Job summary

Oldcastle Infrastructure in Candiac, QC is seeking an entry-level Customer Service associate to address inquiries, manage quotes and orders, and support cross-functional teams. The role focuses on delivering timely, professional service to a defined market.

You will collaborate with transportation, planning, engineering and sales, create cases in NetSuite, and maintain strong relationships with internal and external customers while developing product knowledge and communication skills.

Qualifications

• 1–2 years of customer service in an office environment.
• Experience in manufacturing or logistics is preferred.
• Strong interpersonal and written/oral communication.
• Proficient with MS Excel.

Responsibilities

• Process submissions, support quotes, orders and inquiries for the dedicated market.
• Answer calls and emails with courteous, timely service.
• Inform customers of order status and changes.

Skills

Customer service

MS Office

Excel

NetSuite

Communication

Tools

NetSuite

Job description

Job ID: 526949

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years' experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.

Job Location

This role will be based in our facility in Candiac, QC.

Job Responsibilities

• Process submissions, support customers' quotes, orders, and inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering and sales
• Create cases in NetSuite for customer issue resolution and product design
• Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
• Effective Team Player with the ability to work independently
• Energetic, able to provide and receive feedback
• A willingness to take instruction and be accountable for their duties
• Skilled user in MS Office programs (NetSuite a plus)
• Customer focused; dedicated to meeting the expectations of internal and external customers
• Able to organize and prioritize work in an effective manner
• Able to deal with client escalations in a respectful and effective manner
• Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.

Job Requirements

• At least 1-2 years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of excel
• Detail oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.