Customer Experience Specialist

Oldcastle Infrastructure; City of Langley; Hybrid; CAD 33,000 - 34,000; Full time

Benefits offered by this job

RRSP / group retirement savings

Disability benefits

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Job summary

Oldcastle Infrastructure, a CRH company, seeks a customer service professional for a hybrid role in Langley, BC. You will handle orders, quotes, and inquiries with a focus on timely, respectful communication and strong problem-solving for a dedicated market base.

Entry-level with 2+ years in customer service, manufacturing or logistics preferred. You will collaborate with transportation, planning, engineering, and sales to ensure accurate order processing and delivery updates.

Qualifications

• 2+ years of customer service in an office environment.
• Experience in manufacturing or logistics is preferred.
• Excellent interpersonal and oral/written communication.
• Proficient with Excel.
• Detail-oriented with ability to multi-task.
• Able to work calmly in a fast-paced team environment.
• Willing to be adaptable & flexible in a changing work environment.

Responsibilities

• Process and support customers' orders and inquiries related to their dedicated market.
• Answer calls and handle email inquiries; provide courteous, timely, and effective customer service.
• Inform customers of order status and any changes.
• Coordinate with transportation, planning, engineering and sales.
• Create cases in NetSuite for issue resolution and product design.
• Understand processing EDI orders at a basic level.
• Assist customers in creating return authorizations.

Skills

Customer service

Office environment

Excel

Interpersonal communication

Multi-tasking

Calm under pressure

Adaptability

Tools

NetSuite

Job description

Job ID: 527071

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Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

This is a hybrid position based out of our facility in Langley, BC.

Job Responsibilities

• Process and support customers' orders and inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering and sales
• Create cases in NetSuite for customer issue resolution and product design
• Basic understanding of processing EDI orders
• Working with customers to create return authorizations

Job Requirements

• 2+ years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of excel
• Detail-oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment

Compensation

• The hourly pay rate is $24-$25/hr
• RRSP / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.