Customer Experience Representative - YQB (Part time)

Starlink Aviation; Quebec; Hybrid; CAD 32,000 - 52,000; Part time

Benefits offered by this job

RRSP

3 weeks vacation after first year

5 personal days

Comprehensive benefits package

Flexible schedule

Job summary

Starlink Aviation is seeking a part-time Customer Experience Agent in Canada to be the first point of contact for travelers. You will welcome passengers, assist with check-in, handle inquiries, and manage reservations while coordinating with ground operations to resolve issues.

The role offers a flexible schedule, RRSP, vacation and personal days, and a comprehensive benefits package. Hybrid work may require additional duties such as Ramp Agent tasks.

Qualifications

• High school diploma or equivalent.
• Customer service exp. preferred, aviation preferred.
• Knowledge of passenger check-in and boarding procedures.
• Proficiency with reservations, ticketing and flight ops systems.
• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining service quality.
• Strong customer service orientation and satisfaction focus.
• Team player with adaptability and initiative.

Responsibilities

• Follow all Customer Experience procedures.
• Welcome passengers at the airport and assist with check-in.
• Answer inquiries and provide detailed flight info and services.
• Manage flight reservations and itinerary changes.
• Resolve baggage issues and coordinate baggage claims.
• Conduct post-flight follow-up to ensure satisfaction.
• Collaborate with ground ops to resolve customer-impacting issues.
• Prepare for the upcoming day’s operations.
• Ensure compliance with safety and customer service standards.

Skills

Customer service

Communication

Check-in knowledge

Reservation systems

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Reservations software

Job description

Position summary :

Under the supervision of the Customer Experience Supervisor, the Customer Experience Agent (Part time) plays a key role within our airline, serving as the first point of contact for our customers. This professional is responsible for delivering an exceptional customer experience by handling inquiries, providing accurate information, and resolving issues efficiently.

Key responsibilities

• Follow all Customer Experience procedures;
• Welcome passengers at the airport and assist them with the check-in process;
• Answer customer inquiries and provide detailed information about flights and services;
• Manage flight reservations and itinerary changes;
• Resolve baggage-related issues and coordinate baggage claims;
• Conduct post-flight follow-up to ensure customer satisfaction;
• Collaborate with ground operations teams to resolve operational issues affecting customers;
• Prepare for the upcoming day's operations;
• Ensure compliance with all safety and customer service standards.

Please note that this job description outlines the primary responsibilities of the position. Due to the hybrid nature of the role, the employee may also be required to perform other related duties, including Ramp Agent responsibilities, as assigned by their supervisor or a member of the management team.

Required qualifications

• High school diploma or equivalent;
• Previous customer service experience, preferably in the aviation industry;
• Knowledge of passenger check-in and boarding procedures;
• Proficiency with computer systems used for reservations, ticketing, and flight operations;
• Excellent communication and interpersonal skills;
• Ability to work under pressure while maintaining a high standard of customer service;
• Strong customer service orientation and commitment to customer satisfaction;
• Team player with the ability to adapt to changing situations;
• Strong problem-solving skills and initiative.

Our offer

• Join an experienced and dynamic team!
• Competitive salaries based on licenses and experience;
• Flexible schedule;
• RRSP;
• 3 weeks of vacation after the first year of service;
• 5 personal days;
• Comprehensive benefits package.