Customer Experience Representative - Temporary

Distribution Stox; Barrie; Hybrid; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training and development program

Excellent discounts on purchases

Referral program

Active social club

Job summary

Distribution Stox is seeking a customer service representative to manage sales orders and respond to customer inquiries. Candidates should have a High School Diploma and experience in customer service, along with proficiency in Microsoft Office Suite and knowledge of ERP systems.

Flexible work hours and remote options are available, along with excellent training and development programs. Join a socially active team with growth opportunities!

Qualifications

• 1 to 3 years of experience in customer service or similar role.
• Knowledge of ERP management systems and SQL.
• Knowledge of tires and automotive accessories is an asset.

Responsibilities

• Manage sales orders using Microsoft Dynamics AX, WEB, SQL and Excel systems.
• Respond to customer needs based on product availability.
• Provide information such as advice, pricing, dates and delivery status.
• Participate in supplier training sessions.
• Contribute to continuous improvement initiatives.

Skills

Microsoft Office Suite

Customer service

Analytical skills

Interpersonal skills

Communication skills

Teamwork

Education

High School Diploma

Tools

Microsoft Dynamics AX

SQL

Job description

• Manage sales orders using Microsoft Dynamics AX, WEB, SQL and Excel systems
• Respond to customer needs based on product availability
• Provide information such as advice, pricing, dates and delivery status
• Participate in supplier training sessions
• Participate and contribute to continuous improvement initiatives

Experience and skills required

• High School Diploma
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Knowledge of ERP management systems and SQL
• Customer-focused and solution-oriented with good interpersonal skills
• Strong analytical skills
• Energetic and detail-oriented
• Strong communication skills, both verbal and written
• Ability to work well in a team
• Knowledge of tires and automotive accessories an asset
• 1 to 3 years of experience in customer service or similar role

Advantages

• Remote work and flexible schedule
• Summer schedule: Fridays end at 12:00 p.m. (rotation)
• Laptop provided by the company
• Excellent discounts on tire and accessory purchases
• Training and development program
• Real growth opportunities at Distribution Stox
• Referral program: receive $500 after the referred employee completes 3 months and another $500 after 1 year
• Very active social club
• And much more!

A strong national presence that delivers on quality and service

Your Canadian distributor of tires and wheels for all types of vehicles