Customer Service Team Lead

Beyond Bilingual Inc.; Mississauga; On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive total compensation

Comprehensive health and dental benefits

Mental wellness support

Employer contribution to retirement savings

Educational assistance

Paid time off including vacation

Community involvement initiatives

Job summary

A leading Canadian supplier of automotive products is seeking a Customer Care Team Lead in Mississauga, ON. This full-time position involves delivering exceptional service, managing customer communications, and ensuring customer satisfaction. The ideal candidate has at least 2 years of customer service experience and is proficient in PC and Microsoft Suite skills. The role offers competitive compensation and a supportive team environment focused on professional development.

Qualifications

• Minimum of 2 years Customer Service experience required.
• Experience in a consumer packaged goods or automotive lubricants environment is an asset.
• Familiarity with Microsoft Dynamics AX and Salesforce preferred.

Responsibilities

• Deliver courteous and efficient service to customers.
• Manage inbound and outbound communications.
• Handle customer inquiries and process requests.

Skills

Customer Service experience

Superior PC and Microsoft Suite skills

Education

High school graduate

Tools

Microsoft Dynamics AX

Salesforce

Job description

Customer Care Team Lead

Full-time, Permanent Location: Mississauga, ON (100% On-site) Hours: Monday to Friday, 40-hour work week Salary: up to $70K + 7% bonus Department: Finance Reporting Manager: Customer Experience Manager

About Our Client

Our client is a leading Canadian supplier of automotive, heavy‑duty, and industrial products. They are currently seeking a Customer Care Team Lead to support their growing team and ensure a high standard of customer experience.

Why Join Our Client’s Team?

• Competitive total compensation — based on experience
• Comprehensive health and dental benefits
• Mental wellness support
• Employer contribution to retirement savings
• Fitness & wellness reimbursement
• Educational assistance and professional development support
• Paid time off including vacation and personal days
• Community involvement initiatives
• A collaborative and inclusive workplace culture featuring:
• Team events and celebrations
• Holiday gatherings
• Lunch & Learns
• Employee recognition programs

About the Role

Reporting directly to the Customer Experience Manager, the Customer Care Team Lead will deliver courteous, efficient, and timely service to customers while managing inbound and outbound communications. This is a key role with responsibility for handling customer inquiries, processing requests, and supporting overall customer satisfaction. You will build strong relationships with customers and internal sales teams, ensuring a seamless service experience while contributing to sales growth. This role is ideal for a proactive and customer‑focused professional who thrives in a fast‑paced environment and is passionate about delivering exceptional service.

Education/Experience

• High school graduate.
• A minimum of 2 years Customer Service experience.
• Experience working in a consumer packaged goods or automotive lubricants environment is an asset.
• Superior PC and Microsoft Suite skills.
• Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset.

Working Conditions

• Office environment